Customer Support Coordinator - Cambridge, United Kingdom - Barclay Meade

Barclay Meade
Barclay Meade
Verified Company
Cambridge, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
As a Customer Support Coordinator you will take responsibility for coordinating issues within the team and externally with customers.


Key responsibilities:

  • Provide support to our customers, worldwide repair stations and strategic partners.
  • Process general enquiries and update database.
  • Well manage and resolve Customer Support issues.
  • Liaise with Customers to collate data on product performance.
  • Provide the out of hours AOG support on a rota basis.
  • Be prepared to travel nationally and internationally.
  • Visit customers for reviews as required.
  • Control and distribute Customer Support documentation

Essential Skills and Experience:

  • Well organised, confident and professional.
  • Proficient with Microsoft products.
  • Committed to customer satisfaction.
Desirable to have Technical awareness, Aircraft Systems/ Electronics and also Aerospace experience.


This is a great opportunity to work as part of a growing organisation and gain some great knowledge and experience.

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