- Managing high volume inbound calls from our students, supporting them through every step of their journey with ICAEW.
- Be a role model in resolving enquiries, building rapport and value with our students at every interaction across every channel. A role model in resolving enquiries.
- Managing high volume multichannel enquiries (phone, email, webchat, webform) from query to resolution. Taking ownership and responsibility for resolving enquiries and improving the customer experience. Delivering a professional, timely and personalised response in line with ICAEW values aiming for 5* satisfaction scores at every interaction.
- Make outbound telephone calls to contact individuals in relation to outstanding matters or documentation
- Work to challenging targets, working flexibly to support the team during key peaks in enquiry activity
- Work with colleagues across ICAEW with activities to support student communications and satisfaction outside of enquiry management e.g. identifying content amendments and improvements.
- Exceptional customer service skills and experience with a love of talking to customers on the phone and the ability to build rapport in minutes.
- Excellent communicator both written and verbal, emulating ICAEWs professional image. Managing all enquiries with empathy and support
- Experienced in managing multi-channel enquiries, phone, email, online chat and social media
- Proven ability to prioritise and deliver excellence in a fast-paced environment. Working to challenging daily and monthly targets
- Good IT skills and experience in multi-tasking: managing and resolving the enquiry while adding summary notes and sending links and emails.
- A substantial suite of training and development
- Flexible working arrangements
- A generous benefits package which includes gym discounts, pension plan, lifestyle rewards and discounts and health and dental plans
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We are seeking a motivated and target-driven Student Recruitment Advisor to join our growing team at our Milton Keynes campus. · You will be responsible for attracting and advising prospective students, supporting them through the admissions journey, and promoting our programmes. ...
Milton Keynes, England1 day ago
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We are seeking a motivated and target-driven Student Recruitment Advisor to join our growing team at our Milton Keynes campus. This role plays a key part in driving student enrolment growth and strengthening our brand presence locally and nationally. · Promote our programmes and ...
Milton Keynes £24,000 - £30,000 (GBP)1 day ago
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We are currently seeking a Student Advisor (Careers) to join our Student Services department at The Bedford College Group.As a Student Advisor, you play an important role in the success of our students through: · Careers Guidance & Programme Delivery – Support the Student Adviser ...
Dunstable3 weeks ago
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We are currently seeking a Student Advisor (Careers) to join our Student Services department at The Bedford College Group. · Pastoral Welfare Financial Support – Provide personalised support or referral for pastoral welfare and financial needs including bursaries transport benefi ...
Dunstable £27,717 - £32,515 (GBP)3 weeks ago
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We are looking for a full-time Student Advisor to join our Watford office. · Contact and support student leads provided by the company · Guide students through course options and application process · ...
Watford Full time2 weeks ago
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We are looking for a highly organised and passionate individual to support young people in their academic journey as a Student Support Advisor at Buckinghamshire College Group. · The successful candidate will deliver financial, health and wellbeing services to students, · process ...
Flackwell Heath2 days ago
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We have an exciting opportunity for you to join Buckinghamshire College Group as a full-time Student Support Advisor at our vibrant Wycombe Campus. · We are dedicated to supporting students through various challenges and can offer pastoral support. · We also address critical topi ...
Flackwell Heath, England2 days ago
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We're looking for a dynamic and experienced professional to join our outstanding Student Support team as Student Adviser - Mental Health Lead. · This is an exciting opportunity for someone proactive, flexible, and committed to helping students thrive both academically and persona ...
Watford2 weeks ago
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We're on the lookout for a friendly proactive student-focused Student Achievement Advisor to join our team at West Herts College. · You'll be working closely with students supporting them with GCSE English Maths skills exam navigation academic technical research skills study tech ...
Watford2 weeks ago
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We are looking to recruit a Student Achievement Advisor to join the West Herts College Group. · This is a fixed term role from February until November. Are you passionate about helping students thrive? We're on the lookout for a friendly proactive and student-focused Student Achi ...
Luton, Bedfordshire1 month ago
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We are looking for a friendly, proactive, and student-focused Student Achievement Advisor to join our team at West Herts College. · ...
Watford3 weeks ago
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The Advisor (Student Enquiries and Enrolment) role is based within Academic Registry, Student Administration Service SAS and the successful applicant will be appointed to the Student Enquiries and Enrolment Team. · You will act as the first point of contact for a range of custome ...
Hatfield3 weeks ago
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We're on the lookout for a friendly, proactive, and student-focused Student Achievement Advisor to join our team at West Herts College. The role will be based at both our Watford and Hemel Hempstead Campuses. · You will be working closely with students—both one-on-one and in smal ...
Watford, England2 weeks ago
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We are looking for a Greek-speaking Student Recruitment Advisor (Part-Time) to support Greek-speaking students living in the UK who wish to study at UK colleges and universities. · ...
Watford Part time1 week ago
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We are seeking a motivated Part-Time Spanish-Speaking Student Recruitment Advisor to join our dynamic team. · Proficiency in Spanish and English, with excellent verbal and written communication skills. · Experience with lead generation strategies across digital platforms. · ...
Watford Part time1 week ago
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This role is shift based consisting of day and night shift on a 4 on 4 off basis We are looking for a polite and professional customer service advisor ideally with an interest in progressing their career in the IT sector although not essential The ideal candidate will be friendly ...
Milton Keynes1 month ago
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We are looking for a polite and professional customer service advisor to join our team. · ...
Milton Keynes1 month ago
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This role involves answering incoming calls and online chats while maintaining Company SLA's logging tickets off the back of calls monitoring emailed tickets providing technical support for students taking exams training provided understanding delivering an accurate handover to o ...
Milton Keynes, England1 month ago
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Global Mastery Mindset is seeking experienced professionals who are passionate about leadership growth and helping others step into their full potential. This opportunity is designed for individuals who have developed professional maturity and now feel called to contribute at a d ...
Milton Keynes2 days ago
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The Director of Legal Services will lead the University's legal function and provide strategic advice on legal matters across the University. · Lead and manage the in-house Legal Services Team · Provide overall leadership for all legal activities across the University · ...
Milton Keynes £77,277 - £92,695 (GBP)1 month ago
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+ · This opportunity is designed for individuals who have developed professional maturity and now feel called to contribute at a deeper level — supporting others in building confidence, clarity, and the courage to create meaningful results in their careers and lives. · +Facilitat ...
Milton Keynes, England2 days ago
Service Centre Student Advisor - Milton Keynes - ICAEW
Description
Overview
ICAEW, Milton Keynes, England, United Kingdom. Join to apply for the Service Centre Student Advisor role at ICAEW.
This range is provided by ICAEW. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
£27,672
Service Centre Student Advisor
Milton Keynes
Hybrid Working Available
Permanent
Full Time, 35 hours a week, Monday to Friday
£27,672
Join our team at the ICAEW Service Centre in Milton Keynes. As a leading professional membership organisation, we are dedicated to maintaining excellence in the accountancy field. We are currently seeking a motivated and customer-focused individual to join us as a Service Centre Student Advisor.
If you love to speak to customers on the phone, enjoy helping and supporting people, and excel in delivering a high quality and exceptional customer service then this may be the role for you.
This is a full-time position based at our Milton Keynes Service Centre. The working hours are 8-hour shifts between 8:30 and 17:30 on most days and supporting on shifts between 6:00am to 19:00 during exam sessions and peak periods.
Role Profile
To be responsible for supporting ICAEW students and prospective students from initial registration/interest through to award/membership. To contribute towards maintaining our reputation for excellence by providing a first-class, multi-channel enquiry service, and accurate and $ùright first time& information to all enquirers & ensure service level standards are delivered. Our student advisors to maintain the professional and quality service associated with the ICAEW brand in every interaction.
Responsibilities include
Candidate Profile
Requirements include:
Why work at ICAEW?
We want you to enjoy your work and flourish in your role. Our working environment is friendly and supportive, and we encourage everyone to understand personal differences and treat each other with respect. We are a diverse organisation, employing skilled and motivated people from all backgrounds and helping them to reach their full potential, through training and development. Sustainability is important to us, and we work hard to reduce our carbon footprint, whether that&s in our buildings through lighting and heating, or encouraging staff to recycle and reduce paper consumption. Our employee benefits include:
We are a disability confident employer.
Referrals increase your chances of interviewing at ICAEW by 2x.
Get notified about new Student Advisor jobs in Milton Keynes, England, United Kingdom.
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Student Recruitment Advisor
Only for registered members Milton Keynes, England
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Student Recruitment Advisor
Only for registered members Milton Keynes
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Student Advisor
Only for registered members Dunstable
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Student Advisor
Only for registered members Dunstable
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Student Advisor
Full time Only for registered members Watford
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Student Services Advisor
Only for registered members Flackwell Heath
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Student Services Advisor
Only for registered members Flackwell Heath, England
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Student Advisor – Mental Health
Only for registered members Watford
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Hourly Paid Student Achievement Advisor
Only for registered members Watford
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Student Achievement Advisor – Maternity Cover
Only for registered members Luton, Bedfordshire
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Hourly Paid Student Achievement Advisor
Only for registered members Watford
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Advisor (Student Enquiries and Enrolment Team)
Only for registered members Hatfield
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Hourly Paid Student Achievement Advisor
Only for registered members Watford, England
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Part-Time Greek-Speaking Student Recruitment Advisor
Part time Only for registered members Watford
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Part-Time Spanish-Speaking Student Recruitment Advisor
Part time Only for registered members Watford
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IT Customer Service Advisor
Only for registered members Milton Keynes
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IT Customer Service Advisor
Only for registered members Milton Keynes
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IT Customer Service Advisor
Only for registered members Milton Keynes, England
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Leadership Empowerment Advisor
Only for registered members Milton Keynes
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Director of Legal Services
Only for registered members Milton Keynes
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Leadership Empowerment Advisor
Only for registered members Milton Keynes, England
