Operations Co-ordinator - Wokingham, United Kingdom - Fisco Uk

Fisco Uk
Fisco Uk
Verified Company
Wokingham, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
First point of contact for fixed line query from clients/Service Desk.


Ensure scheduled task module for fixed services is updated (bulk) to allow for service desk operatives to correctly book regular maintenance visits.

Co-ordinate terminations in line with closed site procedure for site closures/new services for relocations

Co-ordinate contract renewals and supplier purchase orders.

Ad hoc fixed new lines and service/schedule set up.

Update consumables online templates.

Main contact for client enquiries in relation to fixed service enquiries and changes.

Adhoc document preparation for reports/JEM's - Excel, Word, Powerpoint.

Ensure building and contact information in CIMS is kept up to date and relevant.

Provide assistance to Account Manager as required for contract assignment and new contract mobilisations.

Carry out Quality Audits as and when required

First point of contact on OOH rota

Provide assistance to the Account Manager for re-engineering of services

Provide assistance to Account Manager for contract Gap Analysis


CIMS/TASKYE responsibilities:

Setup new contract database

Import new contract sites, users, suppliers

CIMS Monthly Reports

JEM Reports

Monthly Management Meeting Reports

Creating new internal / customer users

Adding new sites

Adding new Suppliers

Adding/changing authoriser

Adding Stocks Items for Stock Management

End user access - suppliers, customers and staff

  • 3 documented and implemented innovations P/A which improve service, reduce cost or provide efficiencies to systems and processes.
  • 100% accuracy of client databases and essential information in regarding to site details.
  • No duplicated suppliers on CIMS/Taskye.
  • Supplier details information is checked annually and verified and updated.
  • 100% of new supplier imported have out of hours contact details added to CIMS/Taskye
Ensure completion and accuracy of CIMS/JEMS report with adherence to deadlines.


Key Terms
Salary

25-27k

Days of Work

5 days per week Monday - Friday. 40 hours per week. It should be noted that a position of this nature will require a highly flexible attitude towards working hours and there will be occasion too work alternative hours to suit customer requirements


Benefits:

25 days paid holidays

Education

A good general education is essential

Training


No specified training is required although job holders must be able to demonstrate achievement in the areas of experience detailed below, which is likely in a number of cases to be through formalised training courses.

Full training and induction on the facility and systems will be given. System details will be supplied in due course

Experience (Essential)

Telephone operation in a business environment

Excellent communication skills

Highly organised and proactive

Able to plan workload

Experience (Desirable)

Worked in a support services team environment or for a service company

Have a background in Facilities Management or Support Services

Is numerate and analytical and financially aware

Conversant with all Microsoft packages

Strong customer focus

Aptitudes

Excellent phone manner (familiar with computer based telephony systems)

Highly Customer focused

"Can do" attitude

Character

Self-motivating and enthusiastic team player.

Flexible and hard working.

Willing to be involved in all aspects of the business.

Innovative and imaginative.

As a team player will contribute to team building and succession planning.

Ambitious, willing to grow and develop with the business
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