Administration Assistant - Basildon, United Kingdom - Essex Partnership University NHS Foundation Trust

Essex Partnership University NHS Foundation Trust

Verified Company

Basildon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Prepare and send Carers Education and Support packs and information and then follow up with courtesy call to ensure receipt.

Provide focused direct admin support to the Carers Education and Support Lead/s in ensuring all records/evidence of Carers Education and support/activity provided is recorded as appropriate.

This will involve maintaining a database, auditing Multi-Disciplinary (MDT) forms and following up with staff reminding staff to complete any outstanding carers records, reporting Audit outcomes to Team Leads/Managers, to inform further improvement.

To exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone.

The unpredictability of patients means that persuasive, reassuring, emphatic, skills are required at all times. Deal with queries raised by patients, relatives, GPs or other healthcare professionals both internally and externally to the trust.

These are often of a non-routine nature and involving complex issues such as medication and other clinical treatments where there are barriers to understanding due to the nature of the client group.