Senior Complaints Handler - Manchester
1 week ago

Job Summary
Leading Financial Company is partnering with a leading UK Finance Company to recruit a Senior Customer Complaints & Outcomes Specialist for a newly created role within their Customer Outcomes function.
+Responsibilities
- Deliver professional, fair and compliant complaint handling in line with FCA rules and internal policy.
- Own complaints end-to-end, proactively engaging customers to understand concerns, expectations and desired outcomes.
Skills & Experience
- Strong knowledge of FCA complaint-handling rules,FOS expectations and regulatory risk.
Job description
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