Senior Complaints Handler - Manchester

Only for registered members Manchester, United Kingdom

1 week ago

Default job background
+

Job Summary

Leading Financial Company is partnering with a leading UK Finance Company to recruit a Senior Customer Complaints & Outcomes Specialist for a newly created role within their Customer Outcomes function.

+

Responsibilities

  • Deliver professional, fair and compliant complaint handling in line with FCA rules and internal policy.
  • Own complaints end-to-end, proactively engaging customers to understand concerns, expectations and desired outcomes.
+

Skills & Experience

  • Strong knowledge of FCA complaint-handling rules,FOS expectations and regulatory risk.

Lorem ipsum dolor sit amet
, consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare.

Donec lacinia nisi nec odio ultricies imperdiet.
Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula.

Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit
, at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus.
Get full access

Access all high-level positions and get the job of your dreams.



Similar jobs

  • Work in company

    Complaints Handler

    Only for registered members

    We're looking for a proactive Complaints · Handler with sharp analytical skills to resolve customer complaints swiftly and effectively. · Reporting on trends, issues and making commercial recommendations. · Achieve KPIs in line with company strategy and operational objectives - ...

    Manchester, England

    1 month ago

  • Work in company

    Complaints Handler

    Only for registered members

    We re looking for a proactive Complaints Handler with sharp analytical skills to resolve customer complaints swiftly and effectively while driving service excellence.Manage complaints from start to finish finalising the communication with the customer. · Report on trends issues a ...

    Manchester

    1 month ago

  • Work in company

    Senior Complaint Handler

    Only for registered members

    To support the customer care team and deal with customer needs/requests through the provision of effective communication and attention to detail. · ...

    Isle of Man Full time

    6 days ago

  • Work in company

    Complaints Coordinator

    Only for registered members

    The primary purpose of this role is to provide support, guidance and oversee daily operations for both international and domestic complaints received by Canopius and their representatives. · ...

    Manchester

    1 month ago

  • Work in company

    Complaints Coordinator

    Only for registered members

    The primary purpose of this role is to provide support, guidance and oversee daily operations for both international and domestic complaints received by Canopius and their representatives. · ...

    Manchester, England

    1 month ago

  • Work in company

    Complaints Coordinator

    Only for registered members

    The primary purpose of this role is to provide support, guidance, and oversee daily operations for both international and domestic complaints received by Canopius and their representatives. · Responsibilities will include: · ...

    Manchester, United Kingdom

    1 week ago

  • Work in company

    Third Party Claims Team Manager

    Only for registered members

    Job summary · Leading and developing a team of Third Party claims handlers. · Managing the performance of this team to ensure productivity, quality and customer service goals are maximised. ...

    Manchester

    1 month ago

  • Work in company

    Client Case Representatives, Senior Associate

    Only for registered members

    You will play a critical role in ensuring fair and professional resolution of client complaints within a regulated financial services environment. · ...

    Manchester

    1 month ago

  • Work in company

    Claims Team leader

    Only for registered members

    A well-established and rapidly growing organisation within the legal expenses and commercial liability insurance market is seeking an experienced Claims Team Leader to join its expanding Manchester-based Claims function on a 12 month FTC.This is an exciting time to join a busines ...

    Manchester

    4 days ago

  • Work in company

    Property Claims Handler

    Only for registered members

    At Pen, we don't just underwrite risk, we unlock possibility. We're a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. Here, agility meets stability. Creativity meets execution. And you ...

    Manchester

    3 weeks ago

  • Work in company

    Senior Claims Handler

    Only for registered members

    Ecclesiastical Insurance is looking for a Senior Claims Handler to join their team in Manchester. As a Senior Claims Handler you will efficiently advise negotiate settle claims within designated authority agreed service standards. · ...

    Manchester Full time

    1 month ago

  • Work in company

    Compliance Executive

    Only for registered members

    +We are seeking a proactive and detail-driven Compliance Executive to join our Compliance team within a busy personal injury practice.The primary focus of this position is analysing performance data and trends to identify areas for improvement across the business, maximising effi ...

    Manchester

    1 month ago

  • Work in company

    Property Claims Handler

    Pen Underwriting

    Responsibilities:Claims Management - Handle a caseload of Social Housing Property claims from inception to resolution · Stakeholder Engagement - Manage relationships with various stakeholders including brokers and other parties · ...

    Manchester

    1 week ago

  • Work in company

    Compliance Executive

    Only for registered members

    We are seeking a proactive and detail-driven Compliance Executive to join our Compliance team within a busy personal injury practice. · This role is responsible for ensuring adherence to UK legislation, Solicitors Regulation Authority (SRA) Standards and Regulations, · profession ...

    Manchester

    1 month ago

  • Work in company

    Senior Claims Handler

    Only for registered members

    We are looking for a Senior Claims Handler to join our team in Manchester. · This is an excellent opportunity to join the liability claims team in its city centre office. · ...

    Manchester

    1 month ago

  • Work in company

    Property Claims Handler

    Only for registered members

    We are seeking a dedicated and experienced Claims Handler to manage a caseload of Social Housing Property claims. · Claims Management - Handle a caseload of Social Housing Property claims from inception to resolution, ensuring timely and accurate processing. · Stakeholder Engagem ...

    Manchester, England

    1 week ago

  • Work in company

    Senior Claims Handler

    Only for registered members

    Ecclesiastical Insurance are looking for a Senior Claims Handler to join their Team in the Manchester office. The successful candidate will efficiently and cost effectively advise, negotiate, and settle claims within designated authority and agreed service standards. · ...

    Manchester, England

    1 month ago

  • Work in company

    Operations Manager

    Only for registered members

    To ensure the effective leadership and performance management of all employees in the Company's PRM operation working as part of the management team within the operation. · Ensure that; all Airport Authority Service Level Agreements are met and maintained, · Promote a culture of ...

    Manchester Full time

    1 week ago

  • Work in company

    Operations Manager

    Only for registered members

    To ensure the effective leadership and performance management of all employees in Company's PRM operation working as part of the management team within the operation. To drive a culture of excellence in customer service and maintain an open and positive relationship with airlines ...

    Manchester, England, United Kingdom

    6 days ago

  • Work in company

    Commercial Claims Team Leader

    Only for registered members

    We're leading a transformation in insurance helping people businesses and society prosper in good times and be resilient in bad times. · ...

    Manchester, England

    1 month ago