Supervisor Retail - Bristol, United Kingdom - Naylors

Description

An exciting opportunity has arisen at one of the UK's leading Equestrian Retailers for a highly motivated person who is looking to change or develop their retail career.

You will be managing, alongside the Store Manager, a motivated and hardworking team dedicated to providing excellent customer service and ensuring our customers receive the best possible shopping experience whilst in our store.

Day-to-day you will ensure the successful running of the store, maintain high standards of service and operations and maximise sales and product efficiency.

As a key member of the team you will be dedicated to ensuring the long-term success of Naylors in collaboration with the Store Managers and other members of the management team.

• Assist the store manager with the daytoday running of the store.
• Fielding queries from Retail Assistants and managing their work load.
• Performing quality control on work completed by Retail Assistants.
• Assessing and processing returned products.
• Handling customer queries and concerns.
• Stock room management.
• End of day processes such as cashingup the tills with accuracy.
• Ensure the continued smooth operation of the store in the absence of the Store Manager.
• Key holder responsibilities to include opening and closing the store.
• Provide excellent customer service.
• Approaching and assisting customers.
• Advising on a range of equestrian products.
• Assisting with the fitting of safety equipment such as riding hats.
• Working on the cash desk.
• Going the extra mile to achieve sales whilst maintaining customer satisfaction and an excellent shopping experience.
• Stock management.
• Checking off inbound stock from suppliers.
• Labelling stock with barcodes.
• Stock counting.
• Shop floor replenishment.
• Web order processing.
• Order picking.
• Other retail duties.
• Taking telephone calls.
• Contacting suppliers.
• Taking telephone orders from customers.
• Cleaning.
• Maintaining shop floor standards.
• Maintaining back of house standards.

• Be customer focused.
• Be a capable and confident leader.
• Be a selfmotivator and a motivator of others.
• Be able to think under pressure.
• Be approachable.
• Be willing to go the extra mile.
• Be an excellent team player.
• Be enthusiastic.
• Be personable.
• Be well presented at all times.
• Be able to take instruction well.
• Be a fast learner and a fast worker.
• Be an excellent communicator.
• Have a "cando" attitude.
• Have excellent attention to detail.

• 4 or more GCSEs at grade C or above (or equivalent).
• Experience in retail or other customerfacing role.
• Experience in the care of horses is advantageous but not essential.
• Experience of horse riding is advantageous but not essential.
• Equestrianrelated qualifications is advantageous but not essential.
• Experience in an equestrian discipline is advantageous but not essential.