Head of IT Operations - Burnley, United Kingdom - Fruition IT

Fruition IT
Fruition IT
Verified Company
Burnley, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Description
Job Opportunity:
Head of Operational IT

Salary:
£80,000 per annum Car allowance Health Benefits

Location:
Hybrid - Burnely 1-2 days a week


The Role:

We are currently seeking a dynamic Head of Operational IT for a key role within an industry leading consultancy.

you will be responsible for leading the Internal IT function as well as supporting key clients with strategy and support.


Key Responsibilities:


  • Deliver effective IT Operations Management, adhering to ITIL best practices.
  • Act as a senior supplier for client projects, ensuring mínimal service impact.
  • Lead service review meetings, focusing on performance, quality, and process improvements.
  • Define and implement robust monitoring of OLAs, KPIs, and SLAs.
  • Report operational performance issues and risks to the Executive IT Director.
  • Own and maintain IT Operations service BCP and DR plans.
  • Manage the finance budget for the service, including reporting and planning.
  • Ensure adherence to IT and Corporate policies and maintain IT roadmaps.

Essential Skills and Attributes:


  • Strong knowledge of Service Management Delivery, particularly ITIL.
  • Minimum 10 years in the IT industry with at least 5 years in a senior IT operations role.
  • Experience managing IT Service/Operations environments.
  • Excellent stakeholder and relationship management skills.
  • Proven supplier management experience.
  • Exceptional presentation skills to engage senior leaders.
Get in touch if you'd like to know more
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