Retirement Development Manager - London, United Kingdom - FirstPort

FirstPort

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Role:
Retirement Development Manager (Ref 6829)

Location:
St Johns Wood, London

Salary:
£5,148 per annum plus benefits

Job Sector:
Freemont Retirement - A FirstPort Company

Hours:
Monday, Wednesday and Friday 10am-1pm (9 hours per week)

As Retirement Development Manager you will be:

Proving an efficient and professional service to our residents by ensuring the development is a safe and comfortable environment for them to enjoy.
Delivering a high standard of customer service to our residents by following company procedures and industry best practice at all times
Maintaining high standards of health & Safety throughout the development

The Retirement Development Manager reports to the Property Manager.

Main Responsibilities

Maintain a high level of availability to residents, and ensure that daily checks of resident welfare are undertaken.

Provide a responsive approach being friendly and approachable at all times

In the event of an emergency, contact the appropriate persons and informing next of kin.
Build and maintain links with local authorities; doctors, social workers, health authority, etc. which may assist residents.
Work closely with residents associations, where applicable, to ensure needs are met as far as practical in liaison with the Property Manager and Head Office.
Encourage the setting up and participation of a Social Committee and help residents arrange events as and when requested.
Escort prospective purchasers to view properties, providing them with information on how the development operates and information concerning Freemont Property Managers Limited.

Where appropriate report to the Property Manager any doubts on the suitabilityof any prospective resident.

Ensure all equipment and services are maintained to a high standard and regular services and maintenance are undertaken and complete and maintain associated records.
Liaise with local contractors to ensure works are completed to a high standard while obtaining the best value for money for our residents
Carry out a wide variety of administrative tasks, including a daily diary of events on the development and ensure notice boards and communication to residents is kept up to date.
Undertake additional training and development to increase your personal skills in managing a development.

What you'll be responsible for

Health and Safety ensure Health & Safety records and checks are being adhered to in a timely manner
Development Budgets you will have a good understanding of the budget for your developments and be able to answer queries from residents

Maintenance

Placing works orders with local contractors

About You

You will have experience of working within a customer service environment and have a passion for providing an exceptional level of customer service at all times, ideally within a residential environment.

You will have good knowledge or experience of Health& Safety, and will be able to identify issues within a building.

An excellent and effective communicator with the ability to explain complex issues, you will also be able to communicate diplomatically in challenging situations, remaining calm, and showing empathy.

You will be able to make measured decisions when workingunder pressure, finding successful resolutions to challenging issues.

You will have great administration and IT skills, and be confident in learning new systems.

You will be able to demonstrate good written and verbal communication skills, and be able to develop good relationships with residents, their families, healthcareprofessionals and contractors.

You will have a friendly and approachable manner, and be able to engage with others in a professional and courteous way.

You will be organised and methodical, and have a diligent approach to your daily tasks.