Care Co-ordinator - Portland, United Kingdom - Casterbridge Homecare

Description

We are looking for an experienced care coordinator to help manage the business day to day, as well as help promote and expand the service in Portland, Weymouth, Dorchester and surrounding West Dorset areas.

You will be required to be working alongside your line manager as well as the Registered Manager and Director, you will have the opportunity to take the initiative to raise the profile and expand our operation.

Key responsibility
Efficiently manage the day to day running of the business. Allocate resources and monitor performance to deliver high quality home care to customers within budget.

Manage all aspects of the staff team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely.

Duties and specific responsibilities

• Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures
• Understand, implement and monitor health and safety in the workplace and in the field.
• Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business
• Implement quality management and improvement systems. Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements
• Be prepared to work flexibly to ensure the safe delivery of the service
• Be responsible for the delivery of client invoicing, managing debt and accounts payable in line with company policy and structure.
• Manage the effective recruitment, induction and training of the supervisor (s), care workers and other support staff. Identify ongoing training needs and ensure staff are up to date with current best practice
• Ensure there are always sufficient numbers of suitably qualified staff allocated appropriately to meet service needs. Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters
• Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles. Carry out appraisals and monitoring of staff performance
• Ensure all emergency oncall issues are dealt with effectively, such as covering calls either directly or indirectly when care workers are sick or absent

This list is not exhaustive and from time to time you may be required to undertake additional duties. We will provide full training in line with regulatory requirements.


Personal attributes

• Caring and compassionate towards people in need of care and support
• Respect for people experiencing a range of medical conditions with different backgrounds and beliefs to your own
• Strong commitment to nondiscriminatory care practice
• Commitment to always respecting the rights of clients and to promoting their privacy, dignity and independence throughout their lives
• Selfmotivated and keen to learn.
• Willing to seek guidance when needed and follow instructions
• Excellent timekeeper and reliable
• Professional and smart appearance
• Excellent understanding of the principles of highquality personcentred care and support and nondiscriminatory care practice
• Good understanding of the regulatory responsibilities of a Registered Manager and the law relating to domiciliary care services.
• Must have S/NVQ L3 or equivalent, or be willing to work towards a relevant management qualification (L5)
• Understanding of systems to maintain confidentiality in relation to clients, staff and the business
• Knowledge of health and safety matters in relation to home care services and risk management
• Knowledge of how to recognise abuse and safeguarding procedures

Experience and skills

• Excellent communication skills.
• Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals
• Ability to support clients with all aspects of their daily living in a manner that respects their dignity, is nonjudgemental and promotes their independence, choices and privacy
• Experience of care services, risk assessment and personcentred care and support
• Ability to plan and organise workloads effectively so clients receive the services they expect
• Good administrative skills and computer literacy
• Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff
• Ability to maintain clear written and electronic records and to follow statutory reporting procedures
• Experience of financial management desirable

Additional requirements

• Willingness to work flexibly and to keep knowledge and skills up to date.
• Enhanced Disclosure from the Disclosure and Barring Service (DBS)
• Full drivers licence with no more than 6 points and Class 1 business insurance

Salary
Salary is dependent upon relevant