Facilities Services Assistant - Manchester, United Kingdom - Clarke Willmott

Clarke Willmott

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A hands-on dual role, responsible for delivering all aspects of reception and facilities services duties to the highest standards. You will be welcoming visitors/clients, answering or referring enquiries to appropriate individuals within the firm.

You will provide excellent customer service to our clients as well as our personnel by performing the operations and duties which form the role.

This includes, but is not limited to, the efficient and prompt answering of telephone calls, courteous interaction with visitors to our premises, arranging hospitality, meeting room management and event set ups, booking hotels, train and air travel tickets and completing general administrative duties as required, carrying out and array of reprographics works, contractor supervision, mail distribution and processing, updating and managing in-house spreadsheets/systems.

Role:
Facilities Services Assistant

Location:
Manchester

Hours:
Full Time

Term:
Permanent

Vacancy Reference:1022-BMR

Who we are:

You'll be joining a national law firm that enjoys a strong reputation, made possible by our exceptional people - each chosen for their industry knowledge and passion for their field.

We want to help you to reach your full potential, love the work you do and deliver the best results for your clients.

It's our goal to make you feel great about working with us, and we work hard to cultivate a culture that makes it easy for you to stay with us for many years.

We work flexibly and you'll be empowered to work where you do your best work, balancing your individual needs with the need for us to engage as teams and deliver excellent client service.

Most of our people choose to work in a hybrid fashion, working from home and attending our offices on occasion.

Our offices are in Bristol, Birmingham, Cardiff, London, Manchester, Southampton, and Taunton.

Day to day, you'll be successful in this role by:

Front of House:

Courteously greet and interact with visitors to the premises
Registering clients, visitors and contractors into the office, and issuing them with the correct access pass
Recording information accurately on to systems
Being able to demonstrate high level of customer service at all times
Promptly and efficiently dealing with internal and external telephone calls
Noting and relaying accurate messages as required
Dealing with any other reception duties as required
Ensuring reception area is clean, tidy and organised

rooms, setting up meeting room, arranging catering and event set ups

Managing the reception area/desk when required

Facilities Services Assistant:

Awareness of health and safety requirements in the working area and raising any concerns with the Team Leader (TL) or Facilities Services Manager (FSM) and recoding information and taking appropriate action to mitigate the risk in accordance to the health and safety policy
Raising any health and safety concerns with the TL or FSM and recording information/action taken
Complying to the physical security policy
Scanning, photocopying, printing, CD/USB copying, stationery stock review and ordering
MFD/printer management (replacement of toner cartridges and attending to faults/paper jams)
Post duties (inbound/outgoing sorting, distribution and processing), including arranging couriers
File management (liaising with relevant persons to archive files)
Escorting contractors as and when and when required
Recording office faults onto the systems and raising concerns to the TL or FSM
Participate in any on site health and safety audits or assessments

Team Collaboration

Supporting the wider facilities team to conduct tasks as and when required
Flexibility to adjust to different working scenarios and working time parameters
Liaising and communicating clearly with all levels of employees, both written and verbal

Hours are 37.5 a week working Monday to Friday, on a fortnightly rota between the hours of 8:00am - 6:00pm, 7.5 hours a day.

It is an integral part of this role that you comply with information security and all firm policies and procedures.

This role is right for you if:

You should be proactive and flexible in working both individually and as part of a team, with the ability to use initiative and prioritise a number of different projects effectively with an enthusiastic approach.

As part of the Facilities Team you will need brilliant attention to detail and have health and safety at the forefront of your mind, working to health and safety guidelines under the supervision of the Facilities Services Team Leader

Communication will be one of your strong points and you will be enthusiastic about delivering an excellent service, as well as a keen eye for attention to detail.

We expect you to be able to use your initiative, and be a forward-planner, anticipating your colleagues' needs in advance wherever possible.

You will have good knowledge or Microsoft Word, Excel and Adobe