Customer Service Associate Apprentice - Kingston upon Hull, United Kingdom - CPD Direct Ltd

CPD Direct Ltd

Verified Company

Kingston upon Hull, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you a confident and engaging person? Are you a self-motivated teamplayer? If you are then we have the perfect apprenticeship for you.

CPD direct are looking to take on a Customer Service Associate Apprentice.

The primary purpose is to support the Direct Sales Team, comprised of 3 external Sales Execs and two internal CSE colleagues, in the retention and growth of CPD Direct's SME customer base through the consistent delivery of outstanding customer service.

Key responsibilities:

The taking of and processing of telephone orders from customers

Ensuring customer service queries are handled promptly and effectively to the ultimate satisfaction of the customer.

Liaising with cross-departmental colleagues on a variety of issues including order progress, stock availability, pricing, logistics and product specification.

Utilising customer telephone contact as an opportunity to promote/sell specific products/offers as prescribed by the business.

Supporting the external sales team with customer-related growth opportunities/retention matters.

Supporting credit control in the pursuit of overdue payments where appropriate.

Key skills and personal attributes

Confident and engaging demeanour, with the ability to form positive, trusting relationships with colleagues, customers and suppliers
Team player, with the ability to think and act independently, with mínimal supervision
Selfmotivated, with a positive, 'can do' attitude and strong work ethic
Good organisational skills with the ability to plan and prioritise
Good written and excellent verbal communication skills/telephone manner.
High levels of personal integrity
Diligent, with the ability to multitask and with a strong attention to detail
Competency in MS Word and Excel