Customer Service Assistant/administrator - Lincoln, United Kingdom - Owen Payne Recruitment Service Ltd

Owen Payne Recruitment Service Ltd

Verified Company

Lincoln, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are recruiting for a full time Supply Chain Customer Service Support for our client based in Lincoln, LN6 area.

Role:

The Customer Service Representative will support a customer service activities for a single site team.

In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

Responsibilities:

Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
Execute customer service strategies.
Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
Handle complex, customer support issues with mínimal supervision, while escalating only the most complex issues to appropriate staff

Experience:

-
Experience in Customer Services/ Supply Chain in a manufacturing or similar sector:

SAP experience/ knowledge or an equivalent ERP system -preferred:
Analytical ability to independently troubleshoot

Working hours:
_
Monday to Friday 8:30am to 5:00pm_
-
Pay rate: £15 per hour_

Salary:
£15.00 per hour

Benefits:

Company pension
Work from home

Schedule:

8 hour shift
Day shift
Monday to Friday

Ability to commute/relocate:

Lincoln, Lincolnshire: reliably commute or plan to relocate before starting work (required)

Experience:

- customer service: 1 year (preferred)
- order management: 1 year (preferred)
- using

SAP:
1 year (preferred)

Work Location:
In person