Product Owner - Warrington, United Kingdom - Ombudsman Services

Ombudsman Services
Ombudsman Services
Verified Company
Warrington, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Who are Ombudsman Services?


As part of the Ombudsman Services, Lumin provides comprehensive specialist support by providing a team of digital and IT experts who provide a range of services to departments across Ombudsman Services business units.


Ombudsman Services provides impartial dispute resolution to consumers and small businesses who haven't been able to resolve their complaints directly with energy suppliers, communication providers or parking operators.


Our teams help to resolve over 150,000 complaints and appeals each year all at no cost to consumers and this number continues to grow as we work with new suppliers and providers.


As well as providing dispute resolution, we are also committed to helping businesses to improve their service and customer experience by sharing insights and working together to address industry-wide issues.


We are also incredibly proud to be ranked inside the top 40 of the Great Place to work accreditation, ensuring that our working practices and environment encourage a diverse and inclusive working culture where employees are encouraged to be themselves.


What will I be doing as a Product Owner?


We are seeking a skilled and experienced Product Owner with a strong focus on APIs and expertise in Agile methodology to join our dynamic team.

As a Product Owner, you will be responsible for defining and prioritising features, managing the product backlog, and collaborating with cross-functional teams to deliver high-quality solutions.

Your role will be instrumental in driving the successful delivery of our dispute resolution products and API integration strategy.


Responsibilities:


  • Ownership and management of product backlogs based on business value, technical feasibility, and user impact.
  • Gathering and analysing customer needs, market trends, and business requirements to identify valuable features.
  • Collaborating with stakeholders, including development teams, architects, designers, and business representatives, to ensure solutions meet business and technical requirements.
  • Working closely with development teams, and other stakeholders to implement Agile practices and methodologies.
  • Participating in Agile ceremonies such as sprint planning, backlog grooming, daily standups, and sprint reviews.
  • Collaborating with the development team to define user stories, acceptance criteria, and prioritise work for each sprint.
  • Providing clear and concise product requirements and ensure alignment with the product vision.
  • Tracking and communicating progress, risks, and dependencies to stakeholders, addressing any obstacles to successful product delivery.
  • Fostering a culture of collaboration, innovation, and continuous improvement within the development team.
  • Engaging with internal and external stakeholders, such as customers, partners, and vendors, to gather feedback and validate API solutions.
  • Conducting user research, usability testing, and feedback sessions to understand user needs and incorporate them into the product backlog.
  • Communicating product updates, releases, and changes to stakeholders, ensuring clear understanding and alignment.

What are we looking for?

  • Proven experience as a Product Owner or similar role, experience in an APIfocused environment a big plus.
  • Strong understanding of API concepts, technologies, and best practices.
  • Solid knowledge and practical experience with Agile methodologies, particularly Scrum.
  • Familiarity with software development processes and tools, such as JIRA or similar project management software.
  • Ability to prioritize and manage multiple competing priorities in a fastpaced environment.
  • Excellent communication, collaboration, and leadership skills.
  • Analytical mindset with strong problemsolving abilities.
  • Proactive and selfmotivated with a strong sense of ownership and accountability.
  • Knowledge of API security, documentation, and testing frameworks is a plus.

What can we offer you?

The salary range for this role is **£50k
- £60k per annum** which is dependent on your skills, knowledge, and experience


Hybrid Working. Our teams come into the office 3 days per week to spend time with their communities with the remaining time working from home


26 Days holiday plus Bank Holidays


Enhanced contributory pension

Health and Life Assurance options alongside an individual benefits package to suit your lifestyle

On site facilities including
subsidised restaurant, free gym, and free parking

Exceptional modern offices with bespoke facilities to encourage creativity and wellbeing


Learning opportunities and tools to support your professional and personal development


A career path with Ombudsman Services which can provide opportunities across the business


Recruitment Process
The closing date for this role is
Thursday 27th July 2023, however, please be aware that this role could close early if we receive an overwhelming response to the advert

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