Food & Beverage Shift Leader - Birmingham, United Kingdom - Switch Hospitality

Switch Hospitality

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you passionate about hospitality and delivering magic guest service?

This is something that all employees at Park Regis Birmingham have in common.

It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay.

Our wide range of employee benefits and personalised training and development plans ensure that our team
love where they work.

These include a full benefits online platform, meals on duty, a pension plan, life insurance, magic treats, birthday celebrations and staff social events, plus many more.

We now have an exciting opportunity for Shift Leader to join our Food & Beverage Department.

As a Shift Leader you will be required to
master the art of versatility and
inject some energy whilst completing a variety of duties.

The main duties expected within the role are:

Your key responsibilities and duties as a Food and Beverage Shift Leader:

To complete all digital training and on the job competencies within the time frame and attend mandatory training sessions when scheduled.
Attend, participate and contribute at team meetings.
Have a good understanding and knowledge of the food and beverage menu to be able to answer guest queries
Complete allergen training and have the confidence to speak to guests and chef about dietary information.
Strict adherence to health and safety and food hygiene standards.
Look after and treat all equipment & facilities with respect.
Be vigilant and diligent by reporting any untoward behaviour from both guests and employees.
Report any maintenance or cleanliness issues that need further attention.
To be welcoming and approachable to all guests visiting the restaurant, ensuring that standards are used when greeting and seating guests.
Clear and set tables according to event or service type, ensuring that standards are met.
Take responsibility for cashing up at the end of a shift.
Run the shift in the absence of a supervisor.
Handle guest enquiries with interest and always start with yes Do what you can to find the answer in a timely manner.
Take ownership of guest feedback and complaints by showing genuine care and consideration to resolve to the best of your ability.
Always look presentable and actively promote a positive attitude on shift and look after your uniform, name badge and key card at all times.
Support your team in times of staff shortages or absence to help the hotel run smoothly.
To be flexible with working hours to meet the demands of the business.
To complete any other tasks and assist in other arears of the business, as required.