Repairs and Invoice Administrator - Westminster, United Kingdom - Look Ahead Housing and Care

Look Ahead Housing and Care
Look Ahead Housing and Care
Verified Company
Westminster, United Kingdom

6 days ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job profile:


  • The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
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Job details:
Job details:

Job reference

  • REQ00480
  • Date posted
  • 30/05/202 Application closing date
  • 13/06/202 Location
  • Westminster
  • Salary
- £26,000.00 per annum

  • Package
  • Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
  • Contractual hours
  • 40
  • Basis
  • Full time
  • Job category/type
  • Full Time, Permanent
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Repairs and Invoice Administrator:

Job description
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We're looking for a Repairs and Invoice Administrator to join our Property Services Team, located at our Head Office in Westminster.

£26,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
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Want to feel like you're part of one team? You'll

feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team.

After all, our people are doing something amazing:
helping to transform lives every day.

  • Look Ahead Care and Support own and manage a mixed portfolio of properties across London and the Home Counties. The organisation accommodates customers with a range of support needs.
  • The Repairs and Invoice Administrator is responsible for administering the repair and maintenance service provided to tenants. In addition, the postholder will also be responsible for the timely processing and payment of all invoices related to repairs and voids maintenance. The service is underpinned by a culture of firsttime resolution for repairs, enquiries, requests, and complaints and carrying out related administration and monitoring.
  • The Invoicing Administrator will perform administrative duties across the service and wider Property Services directorate.
  • The post holder's main duties and priorities will focus on repairs and voids maintenance invoice administration and general administrative functions such as correspondence, filling, room bookings, inspection appointment bookings and customer satisfaction Surveys.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

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What you'll do:


Customer Service

  • Culture of "first time resolution", " Excellent Customer Service" and "Can do attitude"

Repairs and Voids Administration

  • Checking and processing all repairs and void invoices received in relation to maintenance within required timescales and in accordance with contract and financial standing orders.
  • Checking Invoices and undertaking investigations which exceed agreed variation limits, quoted values or outside of agreed processes.
  • Ensuring budget approvers have sufficient information to authorise invoices.
  • Approving invoices within approved limits
  • Maintain a database to monitor queried and / or disputed invoices.
  • Liaison with the Customer Contact Centre, Voids Team, and Inspections Team to check invoice of work orders carried out.
  • Liaison with the Finance Team on invoicing processing matters
  • To store and maintain invoices on the Shared drive and outlook.
  • To ensure once invoices are completed to be delivered to Purchase Ledger
  • Issuing and completing Customer Satisfaction surveys to tenants.

Communication/ Liaison

  • To produce correspondence or documentation to be sent internally or externally. To include letters relating to maintenance works and enquiries.
  • Liaising with contractors, consultants, customers, staff, and external stakeholder
  • Meetings with Finance to discuss weekly position of Contractor Accounts and expected payments.

Reports

  • Supporting the compilation of reports on outstanding invoices
  • Assist in identifying and compiling accruals for year end.

General Admin

  • General administration tasks and duties
  • To attend meetings, compile and produce meeting minutes for distribution.
  • To maintain files either in paper or electronic format to include all correspondence, certificates and documentation and file accordingly including file stream.

Systems

  • Accurate data entry. Updating records within the housing management system (CX) and other databases
  • Maintaining and leading on the upkeep of CX systems from a property repairs administration perspective

Other

  • To ensure that all duties are carried out in accordance with policy and operational and financial procedures.
  • Attend internal and external meetings as required.
  • Provide cover to other administrative posts within the team/ directorate as and when required.
  • Support Volunteers, Trainees and work experience placements

About you:


  • Has excellent customer services sk
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