Insurance Claims Handler - Croydon, United Kingdom - AIG UK

Description

Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We're also committed to making a positive difference for our colleagues and in the communities where we work and live.

We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to know the business
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

Our Claims professionals support AIG policyholders through some of the most trying times.

When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession.

Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes.

AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment.

About the role

What you need to know:

• Reviewing of claim files to determine if successful recovery is feasible including investigations and evaluation of liability issues and the proactive follow up with all relevant parties.
• Telephone negotiation with third parties to establish/negotiate liability and quantum decisions within agreed handling authority, across all lines of business; to be able to document and articulate reasons for the agreed decision, including relevant case law and economic considerations.
• To be aware of and protect AIG and customers' interests, including handling conflicts of interest and anticipating and raising awareness of issues that may impact the business.
• Training of claims personnel in recovery recognition and procedures
• Providing input in the development of training programmes for all claims staff constructive assessment of referrals from lines of business.
• Taking and reviewing referrals from other members within the Recovery Team.
• Ensure all data is accurately captured in all relevant systems.
• To be flexible within your role and to support all areas of the Team and the Business
• To work within agreed standards, limitations and authorities and comply with regulatory and risk management responsibilities

What we're looking for:

• Excellent written and verbal communication skills
• Confident telephone manner
• Proven liability negotiation skills
• Excellent knowledge of MS Office
• Exceptional customer service skills
• Good organisational skills
• Comprehensive endtoend understanding and/or claims handling experience
• Previous recovery experience is desirable
• Positive and flexible attitude to change

Salary:
£16,900.71-£33,691.08 per year


Benefits:

• Company events
• Company pension
• Private medical insurance
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Work Location:
Hybrid remote in Croydon