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Debt Team Leader - Exeter, United Kingdom - Pennon Water Services

Pennon Water Services

Verified Company

Exeter, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you want to join a company that values collaboration and high-quality customer service? Are you a customer-focused individual looking to progress your career with a company that prides itself on its people?
We currently have an opportunity for a
Debt Team Leader to join our team based
in Exeter.

Joining us on a
full-time permanent basis, you will receive a competitive salary of
£28,890 per annum plus excellent benefits.

About the role

You will support the Collections Manager to implement effective and compliant recovery strategies and manage a team to maximise cash collections and minimise bad debt.

What you'll be doing:

Managing the early cash collection team effectively on a daytoday basis to improve the company's cashflow by meeting agreed targets, supporting the viability of the business
Providing supervisory cover across the debt team where necessary and acting as a point of reference for escalated queries, this may involve liaising directly with the customer and the business to seek a resolution
Managing and coaching all direct reports, including all aspects of performance management, 121's, development, conduct, sickness management, appraisals, employee administration and recruitment
Ensuring contacts are logged correctly and ensuring all debt cases are handled appropriately and according to company procedures and policies
Supporting the preparation of case files for escalated collections activities
Liaising with other areas within PWS to facilitate seamless customer management
Providing department performance reports, and weekly company debt reports

What we are looking for:

Educated to GCSE, grade A-C or equivalent
Previous experience of working in credit and debt management
Experience of the water industry or other utility experience
Previous experience leading a team towards company targets
Evidence of excellent communication skills, both written and verbal along with listening and questioning skills
Proven exceptional customer service skills
Ability to present and explain options and solutions in a clear and professional manner
Full UK Driving Licence

What's in it for you:

We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us.

We're one of the largest companies in the South West and are proud to have been awarded Investors in People recognition.

In return, we offer an excellent range of benefits including: