Travel Consultant - Ellesmere Port, United Kingdom - Travel Innovation Group

Travel Innovation Group

Verified Company

Ellesmere Port, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

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Description

Role:
Travel Consultant

Reports to:
Team Leader

Shift pattern:
Monday to Friday, 09:00 - 17:30, plus one Saturday in a four-week period working from 09:00 - 15:00 (paid at 1.5 times your hourly rate)

Contract:
Permanent

Salary:
£24,725 plus weekend pay, bonus and additional benefits

About the Travel Innovation Group

As renowned travel industry heavyweights (if we do say so ourselves), the Travel Innovation Group offer a wealth of unique services via our three companies; Lime, Aviate and Calrom.

So, what exactly do we do? We began with our bespoke tech which provides market-leading flight booking systems for the world's leading airlines to the travel trade to book the world's most recognisable travel brands.

Our service is legendary in the industry (for all the right reasons) and thanks to this foundation, our growth continues to skyrocket with new, exciting products launching regularly, from cruise packages to luxury hotel booking services.

What can we say - we've always been innovators at heart

While we now have offices, people and partners across the globe, the hub of the action remains at our thriving Cheshire Oaks (UK) HQ and we're looking for exceptional talent to join us, to succeed with us and to grow with us.

You'll want to know about the department that our role is in

The department currently operates between the hours of 09:00 and 17:30 Monday to Friday and 09:00 to 15:00 on Saturday.

The breakdown of your normal hours of work will be by agreement with your manager on a shift basis and you cover one in four Saturdays on rotation.

The role:

Tasks & responsibilities include:

Develop strong agent, operator and supplier relationships to understand their needs and goals
Use various online systems to check availability, issue quotes, make bookings and any subsequent management of quotes and bookings.
Make sound commercial decisions on margins & pricing on a booking by booking basis
Develop a good understanding of the market and competition
Package together a number of inspirational itineraries each month for websites and social media pages
Ideally have previous Tour Operator experience in a similar Tour Operator (Cruise) reservations role
Ideally have experience; or knowledge of, Tour Operator reservations systems and software.
Understand the difference between margin and markup
Have a track record of creating and developing exceptional relationships
Be confident, approachable, and an enthusiastic communicator with a passion for travel
Work well under pressure with excellent communication skills
Be organised and possess strong time management skills
Seek solutions when faced with a problem
Demonstrate resilience, flexibility and the ability to thrive working independently and remotely
Represent the business at supplier events, training and supplier visits when required
Have strong organisation and time management skills
Work in a positive, proactive, and determined manner
Have knowledge of Travelink Reservations system
(desirable):
Be Amadeus proficient (or other relevant GDS)
(desirable):
Have excellent IT skills including the Microsoft Office suite of Products, including Teams, Excel and Word