Freedom to Speak Up Guardian - Welwyn Garden City - Isabel Hospice

    Isabel Hospice
    Isabel Hospice Welwyn Garden City

    4 days ago

    Description

    Overview

    The Freedom to Speak Up (FTSU) Guardian operates independently and objectively to promote a transparent culture where staff feel safe to raise concerns. The role provides confidential advice, supports individuals through the speaking‑up process, and ensures concerns are appropriately addressed or escalated. The postholder contributes to regional and national Freedom to Speak Up networks, follows National Guardian Office guidance, and helps embed a culture where issues related to patient safety, quality, conduct, or workplace practices are heard and acted upon.

    Key Responsibilities

    • Supporting Staff: Act as an independent and confidential point of contact for staff who wish to raise concerns; listen impartially and provide advice on options for speaking up; support staff throughout the process of raising a concern, including escalation where necessary.
    • Handling Concerns: Record concerns accurately and securely; signpost concerns to the appropriate managers, departments, or external bodies; monitor the progress and outcomes of concerns raised; escalate concerns where patient safety or serious misconduct is at risk.
    • Promoting a Speaking-Up Culture: Promote awareness of the Freedom to Speak Up policy and process; work with leaders and managers to embed an open and transparent culture; identify themes, trends, and barriers to speaking up; contribute to learning and improvement across the organisation.
    • Governance and Reporting: Provide regular anonymised reports to the Board and senior leadership; attend quarterly meetings with Board members and senior leadership to discuss any concerns raised; ensure compliance with NHS Freedom to Speak Up guidance and national standards; work closely with the People Team whilst maintaining independence.

    Essential Skills, Qualities and Experience

    • Strong listening and communication skills.
    • Ability to handle sensitive and confidential information.
    • Impartial, credible, and trusted by staff at all levels.
    • Understanding of organisational culture and governance.
    • Ability to challenge constructively and escalate concerns appropriately.

    Desirable

    • Experience in healthcare, patient safety, HR, or governance roles.
    • Knowledge of NHS policies, whistleblowing legislation, and FTSU framework.
    • Training in mediation, conflict resolution, or safeguarding.

    Personal Qualities

    • Integrity and professionalism
    • Courage and resilience
    • Empathy and emotional intelligence
    • Independence and objectivity

    Reporting and Independence

    • Reports directly to the Chair of Trustees.
    • Operates independently from operational management structures.

    Benefits to you

    • Training will be provided for role
    • Great development opportunity
    • Insight into the work of the local Hospice and the Hospice movement

    Time Commitment, Attendance and Training

    • Attendance at quarterly FTSU update meetings required and at quarterly Hospice Network meetings. On average 1-2 hours per week time commitment. If you are an internal candidate this time will be protected for you.

    Training and Support

    • Initial training from the National Guardian Office as required.
    • Annual refresher training that is required to remain registered as a Guardian.

    Volunteer Engagement

    • Volunteer engagement team contact details:
    • Please indicate on email should you wish to speak to our current Guardian about the role and ask any questions.

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