Customer Service Advisor - Royal Tunbridge Wells, United Kingdom - Axa

Axa
Axa
Verified Company
Royal Tunbridge Wells, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Description:


Are you someone with a passion for health and wellbeing who cares about making people feel good? Our customer service advisors are the face of AXA Health, and we're expanding our remarkable team.

Here at AXA Health we're looking for individuals with a 'Know You Can' mindset. So, if you're a great communicator, a good listener, confident and positive in all that you do, you could fit right in


We've adopted a Hybrid way of working, empowering our people to balance their time between home and the office in Tunbridge Wells, in a way that works best for them, their team and our customers.


What you'll be doing:


  • Answering calls from brokers, customers & other business areas
  • Managing customer queries and making policy adjustments whilst on the phone
  • Assisting with premium payments whether that be setting up direct debits or obtaining card details via our payment system
  • Adhering to the company's data protection policy ensuring customer data is safeguarded at all times

Working Hours & Shift Pattern:

Our phone lines are open 8am until 8pm Monday to Friday and 9am until 5pm on Saturdays.

We'll require you to work either full time (37.5 hours) or part time (minimum of 25 hours) on a rota basis.

You'll know well in advance the shift patterns you will be working each week, so you can plan around your hours.


Qualifications:


  • You'll have a friendly and approachable manner and be a great team player
  • Excellent organisation and time management skills, you'll be comfortable managing multiple priorities
  • Excellent written and verbal communication skills
  • You'll have a genuine desire to help others
  • Possess a strong willingness to learn


As a precondition of employment for this role, you must be eligible and authorized to work in the United Kingdom.


What we offer:


One of the best things about joining AXA is our rewards package, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that.


You can expect to receive:

  • Competitive annual salary of £21,450 (full time 37.5 hours)
  • Annual company & performancebased bonus
  • Contributory pension scheme (up to 12% employer contributions)
  • Life Assurance (up to 10 x annual salary)
  • Holiday starting from 23 days annual leave plus Bank Holidays
  • Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
  • AXA employee discounts
  • Gym benefits


Our ambition is to become one of the most inspiring companies to work for, as such we're committed to supporting employee needs, providing meaningful career development and celebrating differences.

We understand that everyone has individual work and home life responsibilities, therefore we're happy to discuss flexible working arrangements for this role, should this be a requirement for you.

feelgoodhealth #health1


About AXA:


With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.


You'll work in an open and supportive environment where you'll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally.

You'll learn directly from senior leaders, from the best in our business. And you'll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do.

For us, it's about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference.

AXA Health is the UK healthcare specialist for the AXA Group. Whatever our customers' health goals, we help them get there.

That could be getting someone physio for an injury that's holding them back or finding them the right specialist to take their treatment forward.


Our team are experts in their fields:

from experienced cancer nurses to pioneering data analysts; from our highly respected customer service team to our wide-ranging in-house team of clinicians.

We all work together to be the best we can be.
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