Head of Sales - Durham, United Kingdom - Learning Curve Group

Learning Curve Group

Verified Company

Durham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Vacancy Name

Head of Sales
Apprenticeships

Vacancy No

VN3206

Location City

Durham

Description

Learning Curve Group are one of the UK's most diverse and passionate training providers aiming to transform lives through learning.

One of the areas we do this is apprenticeships, working with small, medium and large employers.

To continue to grow our apprenticeships provision, we are recruiting for a Head of Sales to lead our Levy call centre team.

Contract Type

Permanent

Role Information

Learning Curve Group are one of the UK's most diverse and passionate training providers aiming to transform lives through learning.
One of the areas we do this is apprenticeships, working with small, medium and large employers.
To continue to grow our apprenticeships provision, we are recruiting for a Head of Sales to lead our Levy call centre team.
By providing outstanding training, motivation and leadership you will continuously work to ensure employees performance is reviewed regularly against company KPI's. Working closely with the Apprenticeship Sales Director you will ensure the teams drive forward lead volumes in line with the company's strategic growth plan.
You will need these important qualities:
Outstanding people management and inspirational leadership skills gained within a call centre environment
The ability to motivate large teams
An eagerness to lead from the front
Excellent communication skills and ability to collaborate with multiple departments

DUTIES

Manage, motivate and develop the Team Leaders and wider team to ensure they are delivering targets required to meet the company's strategic growth plan.
Ensure customer and learner experience exceeds their expectations, driving improvements where necessary
Development of staff through regular reviews, identifying training needs, and setting objectives via the Purple People system
Work closely with internal stakeholders to constantly review performance to drive a culture of continual improvement
Develop ongoing robust sales training to support the development of a highperforming team
Ensure the effective use and adoption of CRM and other platforms to support reporting and forecasting of activity
Promote cross selling of all group services and hand off to appropriate channels where required
Generate ad hoc and regular reports in relation to your departments output and performance
Conduct your role in line with the behaviour aligned with our company values
Comply with and follow all processes within The Safeguarding Policy, ensuring safely of all learners is paramount
Comply and follow all processes within the Health and Safety Policy
Comply and follow all processes within the IT Policy and, Data Protection and Information Security Policy
Promote equal opportunities and recognition of diversity throughout the company
Ensure the maintenance of confidentially and professionalism at all time
Conduct your role in line with the company values and expected behaviours
Promote equal opportunities and recognition of diversity throughout the company
Comply with the Safeguarding, Prevent and Health and Safety Policies and be vigilant to potential concerns and risks at all times
Ensure confidentiality and professionalism at all times
Provide learners, customers and colleagues with support, advice guidance as part of your everyday role
Conduct your role in line with the company values and expected behaviours
Promote equal opportunities and recognition of diversity throughout the company
Comply with the Safeguarding, Prevent and Health and Safety Policies and be always vigilant to potential concerns and risks
Always ensure confidentiality and professionalism
Provide learners, customers and colleagues with support, advice guidance as part of your everyday role

ESSENTIAL CRITERIA

We love to develop our people so even if you don't meet 100% of the essential criteria, we strongly encourage you to apply.

EXPERIENCE

Experience as a manager in a call centre environment
Experience of coaching sales staff
Experience of driving improvement and change

Experience within the FE sector is desirable
KNOWLEDGE & SKILLS

Strong written and verbal communication skills
Problemsolving skills with the ability to be hands on and lead by example
Results orientated
Confident decision maker
Outstanding communicator at all levels
High level of initiative with the ability to drive change
EQUAL OPPORTUNITIES
Don't just take our word for it though Our commitment to a number of covenants and pledges will show you just how serious we are about equal opportunities for all:
Disability Confident Employer
Armed Forces Covenant Silver
Domestic Abuse Covenant
Durham

Enable

Care Leaver Covenant
PURPLE PERKS

26 days annual leave + Bank Holidays
We understand the gift of time, whether it's to see your loved ones or just spending time doing the things yo