Automotive Account Coordinator - Birmingham, United Kingdom - BCA

BCA
BCA
Verified Company
Birmingham, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Automotive Account Coordinator (office based)
Mon-Fri 09:00-17:30 (Occasional weekend work available as overtime)

Salary £25,000

Location: 6280 Bishops Court, Birmingham Business Park (on - site)


Contract type:
Full time/Permanent

Hours: 40 per week


BCA are the biggest name in Europe's vehicle remarketing industry, backed by the Constellation Automotive Group, we're part of a family including cinch and WeBuyAnyCar. We're growing hugely and are on a key digital transformation journey. Through acquisition, simplification and innovation BCA aims to drive accelerated growth. Backed up by industry leading technology we have a nationwide team of logistics and inspection professionals and offer a full range of integrated services to support our customers through the entire fleet management process.

The Job:
Account Co-ordinator


Reporting to, and in direct support of the Team Leader and indirectly in support of the Customer Service Centre Manager.

This is a role that involves managing requests on behalf of the client and their customers covering a range of areas within the Demonstration Team

To be an ambassador of BCA, delivering a superb service at all times.

Ensuring internal and external customer expectations are met through clear communication to the business via relevant method enabling BCA to achieve contracted KPI's/SLA's.


Responsibilities

Duties will include but not be limited to:

  • Answering customer/ client queries and processing bookings.
  • Advising of estimated delivery dates/chasing late deliveries.
  • Dealing with ad hoc queries, amendments and customer complaints.
  • Monitor and progress vehicles through various internal departments.
  • To ensure proactive communication is maintained throughout the vehicle fleet and booking process.
  • Liaising with and maintaining a professional point of contact with the Client.
  • Be a service advocate and maintain a positive and professional nature at all times.

Person Requirements

  • Strong administration and interpersonal skills.
  • Outgoing personality.
  • Must be proficient in Microsoft Word and Excel.
  • Excellent communication skills, both verbally and written.
  • Ability to meet specific deadlines & prioritise effectively.
  • Accuracy and attention to detail with high organisation.
  • Team player but also able to work on own initiative.
  • Background in a Customer Service environment and the automotive industry ideal.
  • Ability to innovate processes to improve efficiency.
More jobs from BCA
See all jobs of BCA