Sales Admin/telesales - Swindon, United Kingdom - Inception Business Technology Ltd

Inception Business Technology Ltd

Verified Company

Swindon, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description

WE ARE LOOKING FOR AN ENTHUSIASTIC SALES ADMIN/TELESALES REPRESENTATIVE TO CONTRIBUTE IN GENERATING SALES FOR OUR COMPANY. YOU WILL BE RESPONSIBLE FOR CLOSING SALES DEALS OVER THE PHONE AND MAINTAINING GOOD CUSTOMER RELATIONSHIPS.

TELESALES REPRESENTATIVE MUST BE AN EXCELLENT COMMUNICATOR AND HAVE SUPERIOR PEOPLE SKILLS. THEY MUST BE COMFORTABLE PRESENTING PRODUCTS OR SERVICES OVER THE PHONE AS WELL AS DEALING WITH
COMPLAINTS AND DOUBTS.

RESPONSIBILITIES

CONTACT POTENTIAL OR EXISTING CUSTOMERS TO INFORM THEM ABOUT A PRODUCT OR SERVICE
ANSWER QUESTIONS ABOUT PRODUCTS OR THE COMPANY
ASK QUESTIONS TO UNDERSTAND CUSTOMER REQUIREMENTS AND CLOSE SALES
DIRECT PROSPECTS TO THE FIELD SALES TEAM WHEN NEEDED
ENTER AND UPDATE CUSTOMER INFORMATION IN THE DATABASE (SF.COM)
TAKE AND PROCESS ORDERS IN AN ACCURATE MANNER
HANDLE GRIEVANCES TO PRESERVE THE COMPANY'S REPUTATION
GO THE "EXTRA MILE" TO MEET SALES QUOTA AND FACILITATE FUTURE SALES
KEEP RECORDS OF CALLS AND SALES AND NOTE USEFUL INFORMATION
ADMINISTER CONTRACT PAPERWORK
PROVIDE SALES REPORTS TO SALES TEAM

REQUIREMENTS AND SKILLS

EXPERIENCE AS TELESALES REPRESENTATIVE OR OTHER SALES/CUSTOMER SERVICE ROLE NICE BUT NOT

ESSENTIAL AS TRAINING WILL BE GIVEN

TO DEVELOP TRACK RECORD OF SUCCESSFULLY MEETING SALES QUOTA PREFERABLY OVER THE PHONE
GOOD KNOWLEDGE OF RELEVANT COMPUTER PROGRAMS (E.G. CRM SOFTWARE) AND TELEPHONE SYSTEMS
ABILITY TO LEARN ABOUT PRODUCTS AND SERVICES AND DESCRIBE/EXPLAIN THEM TO PROSPECTS
EXCELLENT KNOWLEDGE OF ENGLISH
EXCELLENT COMMUNICATION AND INTERPERSONAL SKILLS
COOL-TEMPERED AND ABLE TO HANDLE REJECTION
ABILITY TO DEVELOP NEGOTIATION SKILLS WITH THE ABILITY TO RESOLVE ISSUES AND ADDRESS

COMPLAINTS