Complaints Officer - London, United Kingdom - Lendable

Lendable

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Lendable:

Lendable is on a mission to make consumer finance amazing
: faster, cheaper and friendlier.
We're building one of the
world's leading fintech companies and are off to a strong start:

One of the
UK's newest unicorns with a team of just over 250 people
Among the
top 10 fastestgrowing tech companies in the UK

-
Profitable since 201

Backed by top investors including
Balderton Capital and
Goldman Sachs:

-
Loved by customers with the best reviews in the market (4.8/5 across 10,000s of reviews)

So far, we've rebuilt the
Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers' hands in minutes instead of days.

We're growing fast, and there's a lot more to do: we're going after the two biggest Western markets
(UK and US) where trillions worth of these are held by big banks with dated systems and painful processes.

Join us if you want to:

Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day
Work in
small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo
Build the best technology
inhouse, using new data sources, machine learning and AI to make machines do the heavy lifting

About the role:

As we grow, we're looking to expand our complaints-handling team.

We're looking for an amazing complaints officer to help us
investigate and resolve our most complex customer interactions to benefit our customers and Lendable.

Your team's objectives:

Lendable aims to resolve
all complaints in a timely manner, and in a way that is thorough and
fair to our customers.

Lendable operates in a
highly regulated industry and must
comply with applicable rules and
guidelines.

We work hard to ensure our products meet our customers' expectations, but we also know that
nothing is perfect and we value all feedback as it gives us an opportunity to
improve and
develop our products and services.

Our ability to handle complaints effectively for our customers, and therefore to the benefit of us as a business, has never been more important than now; as we
expand our existing products in the UK and US financial markets.

How you'll impact those objectives:

You will be responsible for
communicating with the complainant and will enjoy finding solutions that meet our customers' expectations, within the parameters of what we can do as a business, and will
exercise professionalism in writing up formal responses.

You will also help to translate customer complaints into product and process improvements throughout the rest of the operations team, and throughout Lendable as a business.

-
Complaints experience in a financially regulated business is required

The interview process:

We're not a corporate so we try our best to get things moving as quickly as possible.

For this role, we'd expect:

A quick phone call with one of the team
Onsite Interview
Discuss the exercise you completed
Meet the team you'll work with daily
Meet the exec team

Life at Lendable (also check out our Glassdoor page
)
***:

The opportunity to scale up one of the
world's most successful fintech companies.

-
Best-in-class compensation including equity.

You can work from home
every Monday and Friday if you wish on the other days, we all come together IRL to be together, build and exchange ideas.

-
Our in-house chef prepares fresh, healthy lunches in the office every Tuesday-Thursday.

We care for our Lendies' wellbeing both physically and mentally, so we offer the highest coverage when it comes to
private health insurance

We organise an
annual trip with the whole company, to celebrate our milestones and reflect on our achievements.
We're an
equalopportunity employer** and are looking to make Lendable the most inclusive and open workspace in London.