Remote Customer Service - Manchester, United Kingdom - Pertemps SSDC - DDT

Pertemps SSDC - DDT

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Adviser

This role is an interesting and varied customer service role working for a forward-thinking digital bank that has been in operation since 2001.They are looking for a number of Customer Service Advisers on a permanent basis from January 2023.This role willbe completely remote; however you will be expected to travel to their Manchester office for 2 weeks of the initial 4-week training course.

This role is working Monday-Friday, so no weekends or bank holidays.

Job Role

The Customer Service Adviser will be responsible for providing an excellent level of service to each and every customer, ensuring their queries are resolved within an efficient and precise manner, with a fair customer outcome at the heart of everything youdo.

Tasks include (but not limited to):

Transferring of customer funds
Ordering of cards & PIN codes
Amendments to customer contact details
General balance and transaction enquiries
Assist with problem solving where customers are struggling to use/log into the banking app
Accurate reporting of any complaints and/or suspicious activity in line with company policy and procedure

Required Skills and Experience:

Excellent communication skills
Proven customer service experience
Ability to be empathetic and build relationships
Able to work under pressure, whilst maintaining a professional and positive attitude
A high level of accuracy and numeracy skills

In return you will receive
:

Autonomous working
This role is remote but if you prefer to work in an office environment that that is still an option
No working on weekends or bank holidays
Free onsite parking
Access to loads of retailer discounts online
Genuine career progression with ongoing mentoring from management