Helpdesk Operative - Manchester, United Kingdom - Integral UK

Integral UK

Verified Company

Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Helpdesk Operative

The Role

Retailer inspections carry out quarterly H&S inspections on tenants
Work with the tools provided to correctly allocate tasks and assign engineers in the most efficient and costeffective way
Keep up to date with the latest information regarding, systems, processes, policies, contracts and service level expectations
Raise PO's for call outs and engineers' materials
Open, close, monitor, chase and be proactive with new and existing work orders
Ensuring client systems are kept up to date in a compliant manner
Understand and allocate appropriate workforce solutions relating to facilities management
Make proactive outbound phone calls to engineers/suppliers/clients to ensure service levels are met
Take accountability for own performance and development by completing 121 documentation and delivering against agreed actions/KPI's.
Work with a right firsttime philosophy in all aspects of work in line with Integrals/JLLs policies and procedures
Handle or escalate where appropriate complaints
Report on PPM and Reactive figures including overdue works
Point of contact for all subcontractors, including receipt of job notes and further actions

Skills & Experience:

Excellent interpersonal and customer service skills
Previous telephone experience
Computer literate and proficient use of Microsoft Office Packages, Word, PowerPoint and Outlook
Experience of working on client management systems
Able to perform as an autonomous, selfmotivated and welldisciplined individual
Adaptable and flexible approach to work requirements
Ability to communicate professionally in a clear and accurate manner
Able to make effective decisions quickly, multitask and effectively prioritise workload
Adaptable to changes in volume, patterns and priority levels
Ability to maintain calm and controlled manner in order to find appropriate resolution when handling conflict
Previous facilities management experience is also advantageous
Experience in controlling building services maintenance operations via Help desk
Experience in operating IT based maintenance and business operating systems
Capable of working under pressure, within a small team.
Excellent customer care skills