Full Time Customer Service Agents - Preston, United Kingdom - CET Careers

CET Careers

Verified Company

Preston, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Full time

Description

Applications are invited from the UK Mainland only

We provide a national service for drainage and watermains claims across the UK, working as specialists on behalf of major insurance providers.

We're looking confident people with a natural instinct to help. People who give it their all, where no challenge is too big, no ask too great. Naturals when it comes to making conversation and at their best when thinking on their feet.

As one of our Customer Service Operatives, your unflappable nature and personal approach will give our customers the confidence you'll get right to the root of their problem.

If you're great at building rapport and trust, showing empathy and resilience, and going out of your way for people, then you've probably already got what it takes to succeed here.

Our Customer Service Agents deal with people from all walks of life every single day and some of them maybe vulnerable so you'll need to be able to build rapport with customers quickly, speak clearly and listen intently whilst working out how to solve problems to keep our customers happy.

This is a role for the cool, calm and collected.

All around the UK people depend on our services, so when things go wrong in their homes it can have a serious impact on their everyday lives.

This means you will face plenty of challenges, from frustrated and upset customers, so you will need lots of patience and genuine empathy, but you'll also be the one who puts a smile back on our customers' faces, again and again.

Communication is key - we are looking for out-going people that understand that working from home is an environment where have to keep each other up to date and in the loop of where we are during any part of the working day

Working for CET is many things - exciting, challenging, rewarding, occasionally frustrating, - but it's never dull.

You'll work with a diverse mix of people in a buzzing atmosphere and be part of a welcoming, inclusive community.

The Package - Annual Salary**CET are accredited as a Real Living Wage Employer with the Living Wage Foundation. The real Living Wage is an hourly rate set independently and re-calculated annually based on what people need to meet their basic everyday needs.

The Living Wage is currently £10.90 per hour across the UK, £22,672 per annum based on working 40 hours per week and £11.95 per hour in London.

Mandatory Training

You will be required to attend a
four week mandatory training period at Unit 7 Caxton Rd (Homeserve Building) ,Fulwood, Preston PR2 9NZ.

Monday to Friday -
Start Time: 9.00 am (30 minute lunch break unpaid)

Finish Time: 5.00 pm

Shift Patterns after mandatory training will be either one of the following;
9.00 am to 6.00 pm with a 60 minute unpaid lunch break OR

8.00 am to 5.00 pm with a 60 minute unpaid lunch break

You will be required to work one Saturday each month as the Underground services team are open 9.00 am to 1.

00 pm and this would be paid to you as overtime

Location

The Underground Services Team are not permanently home based but work on a hybrid basis with the necessity to attend the office based in Preston on a fairly regular basis following your period of training, actual days to be on site/at home to be agreed.

Job Purpose

To manage the claims and carry out necessary requirements to ensure the claims progress quickly and efficiently and within our client SLA's
Dealing with complex claims and technical issues to allow them to move forward
Liaising with client, loss adjusters and policy holders
Assist with complaint resolution
Own claim from cradle to grave
To ensure invoice for all work is completed within claims life span set out by our clients and accurately records all costs

Role and Responsibilities
Claims Handling

Seek authorisation from Insurers if required to ensure repairs can be booked in.
Regularly contacting policyholder's to progress claims
Access Permission for investigations/repairs.
Ensuring any works are either under DA or have been authorised by the client
All work above the designated threshold are approved before being scheduled

Enabling Contractors

Requesting and obtaining quotes for enabling works
Sourcing and arranging contractors for specialist works IE pressed concrete
Coordinating work for teams along with the enabling contractors
Providing PO Numbers to enabling contractors updating the PO's daily with correct costs_._

ROL/MBE Claims