Case Administrator - Preston, United Kingdom - HM Prison & Probation Service

HM Prison & Probation Service

Verified Company

Preston, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Details:

Reference number:

Salary:

- £19,087 - £23,182
Job grade:

Other
NPS Pay Band 2 National
Contract type:
Permanent
Type of role:
Operational Delivery
Working pattern:
Flexible working, Fulltime, Job share, Parttime
Number of jobs available:
2Contents

Location

About the job

Benefits:

Things you need to know

Location

These positions are based at NPS Preston Crown Court, Preston, PR1 2LLAbout the job

Job summary:

Please refer to Job Description
Job description:

Case Administrators play a vital support role in probation teams, Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career.

We're looking for empathetic, patient and organised people to join us in this varied role, which offers the chance to make a difference, gain new skills and build a rewarding career within the Probation Service
If you are successful in the recruitment process and join the Probation Service, your starting salary will be £19,087. The Probation Service offers the opportunity for annual pay progression.

The table below shows the pay increases a Case Administrator could receive:

Present day

April 2023

1 October 2023

1 April 2024

1 October 2024

£19,087

£19,465

£19,951

£21,250

£22,320

There are many reasons to join the Probation Service. What will yours be?

Overview of the job
This is an administrative job within the Probation Service.

Summary

The jobholder will provide administrative support within the Probation Service (PS), ensuring that staff and service users are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives.

In line with PS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

This role may involve some out of hours work.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

Responsibilities, Activities & Duties
The job holder will be required to carry out the following responsibilities, activities and duties:

Responsible for setting up and maintaining accurate offender and victim information on relevant approved databases.
Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
Provide cover for an effective and efficient reception and telephone enquiry service
Act as single point of contact within unit for specialist area of work as required
Deal fairly, effectively and firmly with a range of Service users, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
Carry out enforcement administration as required.
Where necessary, issue petty cash /vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
Report faulty equipment and / or materials to Manager and arrange for replacement/ repair as agreed.
Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
Undertake specific Visor administration tasks in accordance with the procedures
Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and, distributing notes/minutes and action points
Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
Provide cover within the unit and to other units within the PDU and Division as appropriate.
Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies
Demonstrate prosocial modelling skills by consistently reinforcing prosocial behaviour and attitudes, challenge antisocial behaviour and attitudes.
To work within the aims and values of PS.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that