CRM Executive - London, United Kingdom - Ambition Europe Limited

Ambition Europe Limited
Ambition Europe Limited
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

A reputable, international law firm with a focus on technology is looking for a talented CRM Executive to join their team The CRM vision at this firm is to use intelligence to create value for their clients and sustainable long-term relationships for thefirm.

This exciting role underpins a number of firmwide projects and is an integral part of the firm's data drive strategy This firm offers hybrid working and a supportive, friendly environment.

What you'll do The main objective of the role:
Promote user engagement

  • Provide advice, firstline support and resolve routine queries for 1500+ users
  • Work closely with the Senior CRM Executive to monitor and maintain high levels of system, data, compliance and bestpractice standards
  • Proactively seek user feedback and incorporate this into new processes, training options and projects work.
  • Build relationships with a range of users in order to understand their roles, priorities, business objectives and how OnePlace could make their lives easier.
  • Work alongside the senior team to understand each function's strategy, objectives and best practices for how to improve their emarketing and BD targeting. Advise and assist MBD colleagues on best practice use of CRM in dayto day activities.
Encourage user behaviour change through training and comms

  • Continuously improve training programmes: gather innovative uses of our CRM systems.
  • Collate and incorporate case studies and success stories for internal communications.
  • Constructively challenge existing CRM processes, making recommendations that will increase team efficiency.
About you

  • Previous experience working with a Contact Management System and working within a Marketing team in a professional services firm is essential.
  • The role is suitable for an individual who understands the business needs of key users, can engage with them effectively in classroom settings as well as 121, and thrives on finding practical solutions to their challenges using the existing and emergingfunctionality of our CRM system.
More jobs from Ambition Europe Limited
See all jobs of Ambition Europe Limited