Support Officer - London, United Kingdom - Mitie

Mitie

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Job Overview:

Mitie Security is looking for a support officer to provide critical support to our Security team. Ideal applicants will be hard working, motivated individuals, looking for a dynamic workplace that rewards their efforts. Do you strive to
deliver the exceptional every day?
Do you always
go the extra mile? If so, this role is for you.

Main Duties
As a Security Support Officer, you will be required to cover short notice absences. Applicants may also be asked to perform additional duties as indicated by their line manager.

To proactively demonstrate and work to the Company's values, act as an ambassador for Mitie Security and sites at all times.

Customer Care

Be receptive to the Client's concerns and complaints and take a personal interest in resolving any issues that you become involved in
Work to the Standard Operating Procedures and Assignment Instructions ensuring that all activity is accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures
Ensure the client is fully satisfied with the service provided
Ensure performance indicators are met and standards are constantly maintained
Liaise with relevant personnel to assist the contract on a daytoday basis
Implement opportunities locally to maximize service efficiency and drive continuous improvement

Managerial/ Work Performance

Comply with and report on all Health and Safety issues in accordance with Company guidelines
Make the required check calls and booking on / off calls
Support the organisation in anyway deemed necessary as required by the Operations Supervisor
Report all incidents using Incident Reports ensuring all information is captured
Ensure you understand the Assignment Instructions
Ensure all documentation is compiled correctly and is in line with the Company's procedures
Ensure you are smart and are wearing full uniform, including an Identity Badge, which must be valid
Inform the Operations Manager / Supervisor of any personal, welfare or operational difficulties
Ensure that the physical condition of the Security Officers' base is clean and all equipment is working and effective
Complete and maintain an occurrence log for each duty
Respond to any incident or request for assistance and assume control until arrival of the Client, Emergency Services or Duty Manager
Be alert to the possibilities of new business or the opportunity of adding to existing business
Ensure you comply with the Statutory / Company and MITIE Group requirements, including the Private Security Industry Act 200
Maintain / promote company vision and values
Liaise with senior staff to ensure targets are achieved.
Day to day service of all areas and contracts within the scope of Contract
Maintain a high working performance and discipline
Work to the Quality Procedures and to the recognised Industry standards
Ensure company Policies and Procedures are followed at all times.

Communication

As a member of the security team promote effective communication skills to maintain and develop relationships within the team and with the clients.
Respond to all customer requests in a timely fashion
Communicate any business requests to relevant personnel

Quality

Ensure that equipment issued to the Contract is maintained and used in accordance with the manufacturer's requirements at all times and, where supplied, protective cases are used on all relevant equipment
Complete a Customer Dissatisfaction Report when in receipt of any complaint from the Customer
Be correctly dressed in full uniform, as required by the Client and that any shortfall in issue is communicated to the appropriate Line Manager as outlined above
Set and maintain the highest personal and professional standards as an employee of MITIE and adopt a total quality approach to every aspect of your work, colleagues and clients

What we are looking for:

Excellent with your interpersonal skills

Knowledgeable of IT systems and the capability to develop and improve IT skills
Familiar with working in a dynamic team environment and liaising with upper management
Willing to work closely other departments
Willing to learn
Available to work at short notice
Comfortable with making autonomous decisions and judgement calls when necessary
SC cleared (Security Check clearance this is not an SIA check) or prepared to pass SC clearance due to site policy
Living in the UK for a minimum of 10 years (for SC clearance