Service Administrator - Woodbridge, United Kingdom - Thurlow Nunn Standen

Thurlow Nunn Standen

Verified Company

Woodbridge, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are seeking an enthusiastic individual with excellent customer service and administration skills to join us as a Service Administrator at our Melton branch.

This is on a maternity leave cover basis for up to 12 months, both full-time and part-time would be considered and discussed at interview.

The main purpose of the role is to provide general administration support to the Service department.

Key Accountabilities
Compilation of departmental documentation to support company policies and procedures

Data inputting, typing, filing, photocopying

Reception cover as and when required

Completion and submission of warranty claims

Compliance with manufacturer warranty procedure

Collating technician timesheets and job cards, inputting info onto system

Creation of service department invoices

Preparing quotations

Answering telephone calls to service dept and directing as appropriate

Contacting customers to arrange collection/delivery of machines

Contacting customers to investigate overdue accounts, communicate departmental promotions/out of season discounts, evaluate customer service etc

Managing PPE kit allocation and cleaning contract

Distribution of Health & Safety bulletins, filing of compliance records etc

As a family owned business we have strong values which we encourage our colleagues to demonstrate at all times; Professional, Trust, Respect, Caring and Together.