Housing Services Officer - London Borough of Islington, United Kingdom - Veesupportservices Ltd

Veesupportservices Ltd

Verified Company

London Borough of Islington, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Key responsibilities

To ensure the Estate Services teams are provided with the highest levels of support in order to manage caretaking, Grounds Maintenance, Refuse and Recycling services, repairs and Health and Safety requirements on our estates.

Service Delivery To be responsible to the Service Delivery Manager, for the provision of administrative and support services to the Estate Services teams To create spreadsheets and databases relating to Estate Services functions; to input and extract information; to analyse the data and to provide written reports on findings.

To manage the communal key service, including programming of fobs, ensuring records are accurate and up to date and all required keys are stocked.

To provide operational support related to the management of caretakers; assist in the creation of team rotas and working arrangements for weekend working.

To be involved in the timely processing and monitoring of invoices To deputise for the Service Delivery Manager as directed and working in association with Estate Services Area Managers During the absence of the Mobile Relief Supervisor, to check and authorise leave requests, sickness and any other absence for the Mobile Relief Caretaking Team ensuring adequate cover is in place and that records are accurately maintained.

During the absence of the Stores Manager, liaise with suppliers regarding orders and deliveries.

To raise communal repairs and follow up any repairs related issues.

To ensure that written and verbal enquiries regarding estate related issues are dealt with professionally, effectively and in line with targets.

Take ownership of service requests, providing a helpful response and resolve issues to satisfactory conclusion.

To effectively manage operational systems dealing with incoming mail complaints and enquiries concerning service delivery To liaise with Estate Services staff including caretakers in order to respond to the wide range of estate management queries.

To answer telephone calls, deal with enquiries and take messages. To work collaboratively with other departments and outside agencies

To ensure a prompt, courteous and helpful response is given when dealing with residents, their representatives or outside agencies. To provide photocopying, filing and other administrative services including the ordering and auditing of stationery required by the team. To undertake projects as required.

Job Type:
Temporary contract

Contract length: 3 months

Salary:
£20.59 per hour

Expected hours: 36 per week

Benefits: