Reception Team Leader/supervisor - Torquay, United Kingdom - Chilcote Surgery

Chilcote Surgery

Verified Company

Torquay, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description and person specification

Job title
Reception Team Leader

Line manager
Reception Manager

Accountable to
Business Manager

Hours per week
37

Job summary

To be responsible for the efficient management and direction of the reception team, ensuring all duties are performed effectively and to the required standard, meeting the objectives of the practice.

To support the management team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development, and to carry out other duties as directed by the management team.

The working pattern for the job are as follows:

Mon: 09:00 - 15:30

Tue: 10:00 - 18:00

Wed: 10:00 - 18:00

Thu: 10:00 - 18:00

Fri: 08:00 - 17:00

Mission statement
Chilcote Surgery is a well-established, forward-thinking General Practice operating from two sites in the seaside town of Torquay.

Despite the challenges facing primary care, the practice has continued to thrive and currently employs a team of 13 GPs.

Widely respected for our collaborative working, training, teaching and diversification, we embrace change and new technologies whilst maintaining the traditional model of offering a named GP for each of our patients.

Primary key responsibilities
The following are the core responsibilities of the Reception Team Leader.

There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The Reception Team Leader is responsible for:

Overseeing the reception operation of the practice, ensuring staff achieve their primary responsibilities
Identifying and delivering team training where required
Supporting with staff rotas, when required.
Reviewing and updating reception policies and procedures as required
Supporting the management team in the compilation of practice reports and the practice development plan.
Developing, implementing and embedding efficient processes and procedures.
Supporting the practice managing requests from external organisations such as the local police, solicitors, DVLA and other agencies
Updating the appointment system, when required, to reflect leave and other approved absences
Providing initial guidance and advice to patients who wish to verbally complain
Acting as a building fire marshal, ensuring evacuation lists are current and that the visitors' log is used appropriately in conjunction with the fire safety wardens.

Secondary responsibilities
In addition to the primary responsibilities, the Reception Team Leader may be requested to:

Deputise for the management team in times of absence.
Partake in audit as directed by the audit lead
Champion continuous improvement, encouraging staff to participate and make suggestions for CI initiatives

Person specification -Reception Team Leader

Qualifications

Essential

GCSE English (C or above) and at least three others

Desirable

Leadership and/or management qualification
Educated to Alevel/equivalent or higher, with relevant experience

Experience

Essential

Experience of working with the general public
Experience of administrative duties
Experience of working in a healthcare setting

Desirable

Experience of leading/managing a team
Experience of providing appraisal writing and staff development

Skills

Essential

Excellent communication skills (written and oral)
Strong IT skills (generic)
Clear, polite telephone manner
Competent in the use of Office and Outlook
Effective time management (planning and organising)
Good interpersonal skills
Problem solving and analytical skills
Ability to follow policy and procedure

Desirable

EMIS user skills

Personal qualities

Essential

Flexible and cooperative
Motivated
Initiative and judgement (knowing when to ask for help)
Sensitive and empathetic in distressing situations
Ability to work under pressure

Other requirements

Essential

Disclosure Barring Service (DBS) check
Maintain confidentiality at all times

Notes:

The job description and person specification may be amended following consultation with the post holder to facilitate the development of the role, the organisation and the individual.

All personnel should be prepared to accept additional, or surrender existing, duties, to enable the efficient running of the organisation.

Generic responsibilities
All staff at Chilcote Surgery have a duty to conform to the following:

Equality, Diversity & Inclusion (ED&I)

A good attitude and positive action towards ED&I creates an environment where all individuals are able to achieve their full potential.

Creating such an environment is important for three reasons:
it improves operational effectiveness, it is morally the right thing to do and it is required by law.

Safety, Health, Environment and Fire (SHEF)
This organisation is committed