Veterinary Referrals Receptionist - Surbiton, United Kingdom - Voo Veterinary Group

Voo Veterinary Group

Verified Company

Surbiton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Veterinary Referrals Receptionist:

We are looking for a positive and approachable individual who has genuine passion in providing outstanding client care and experience.

Voo Vets is a family business that believes best pet healthcare is achieved by combining general, specialist and emergency care.

There are 6 branch sites equipped with the best facilities across London and Surrey and a central 24-hour veterinary hospitallocated in Surbiton, Surrey.

A positive client experience is key to our success and you will be responsible for ensuring this from the outset as well as establishing and maintaining client relationships.

Strong client bonds are at the heart of what we do.

If you love working with people and pets and want to make a real difference to their lives while performing interesting and varied work, then this will be a fantastic opportunity for you.

The exciting part.

We believe in career progression for all and our training system allows you to develop areas of special interest within the role, as-well as seek out managerial roles within our group.

Salary will depend on previous experience and would range between £20,000-£27,000.

As a customer services manager you would be responsible for:

Point of contact for clients for the referral function, hospital and surgical cases
Client compliance management.
Client facing for payments, bookings, queries and admissions for procedures.
Complaint handling and resolution.
Maintaining and reviewing error and complaint logs with the team and senior managers.
Managing medication and shop/food orders.
Support and training of client care advisors.
Administration function for consent, insurance and debt management.
Liaising with veterinary surgeons to ensure client needs are met.
Diary management for the referral function
Management of client accounts

Why work for Voo?

Great training and career progression opportunities
Competitive remuneration
Great team spirit and regular team meetups
Well maintained workplaces with great facilities for pets and people
Generous and growing benefit package
There is no limit on how many hugs you can give to the pets we see

Does this sound like you?

2+ years of experience in a general customer facing role with proven success at client relationship building or sales.
Excellent communication with particular reference to negotiation, persuasion/sales and written skills.
Positive attitude with a confident and empathetic approach.
Confident IT skills
Ability to flourish in a busy environment, multitasking and maintaining organisation.
Enjoys working with and helping people with a proactive, cando attitude.

What now?
So if you would like to be part of an amazing journey and work with the Voo family we would love to hear from you