Clerical Officer- Cardiology - Plymouth, United Kingdom - University Hospitals Plymouth NHS Trust

University Hospitals Plymouth NHS Trust

Verified Company

Plymouth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

PRIMARY DUTIES & AREAS OF RESPONSIBILITY Arranging the collection and preparation of clinical notes for investigations and appointments, which include echocardiogram, exercise tests, tilt table, pacemaker implant, trans-oesophageal echocardiograms and others as required.

Registering referrals into the department. Book new and follow-up appointments appropriately using PIMS system and clinical staff booking rules.

Adding patients to various waiting lists and sending out notification letters to patients Register new patients on iPMs and creating hospital notes.

Respond to emergencies and the alarm system within the department and proceed accordingly, ascertaining level of emergency and alerting appropriate teams as necessary.

To provide reception duties, acting as a first point of contact for patients and where possible allay their fears to enable them to attend e.g.

arriving and departing patients, booking further appointments, coding and adding an outcome for all appointments etc. Check patients in and out of the department.

Arrange patient transport when necessary. To expedite appointments when necessary. Add and remove patients on the waiting lists as per the W/L policy. Investigate DNA appointments, liaise with relevant referrer and rebook if necessary.

To liaise with staff in other areas to ensure the patients attendance runs smoothly and outcomes are completed on IPM.

Completing relevant paperwork correctly. Deal with telephone and verbal enquiries promptly and courteously and provide advice when required. To send test results with hospital notes to referrer on completion of tests.

To provide cover for all administrative posts during annual leave, periods of sickness and when there is a high demand in the service.

Completing patient information packs and booking post procedure follow ups Preparing and updating procedure lists and distributing to relevant departments/areas/ wards within the agreed time scales.

To check investigation and procedure lists daily to ensure amendments made through cancellations and re[1]bookings are addressed. Arrange patient admissions for diagnostic procedures and last minute changes reacting to emergency admissions if required.

Exhibit a calm, efficient, polite manner to the public and colleagues in the department and elsewhere in the trust.

Deal with all incoming and outgoing correspondence/telephone enquires ensuring that all messages/ correspondence are passed on to the appropriate person.

Ensure that all personnel involved in a procedure are informed of timing of such and liaise with all to ensure appropriate bookings are made.

To be constantly vigilant of patients in reception area to ensure their safety and wellbeing.

Instructing and liaising with the GSAs. Training and supporting new staff members. Updating patient information and liaising with various health authorities to track patients current information. Ringing patients to cancel investigations/procedures for various reasons.

Handling upset and aggressive patients appropriately and in a calm efficient manner. Inputting all inpatient/outpatient investigations/procedures. Changing appointments and co-ordinating with other staff to coincide with various other appointments. Tracing in and out of clinical notes Ensure the hospital notes are available for clinic.