Service Delivery Coordinator - Birmingham, United Kingdom - BCA

BCA

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Delivery Coordinator

Solihull - on site

£26,500

With a head office based centrally in Birmingham, BCA logistics is a provider of vehicle inspection, collection & delivery services within the automotive supply chain on a nationwide basis.

Typically operating at end of vehicle contract BCA Logistics inspects & collects in excess of 600, 000 vehicles per annum making it the largest provider of these services within the sector with further growth planned.

This is an exciting opportunity to join BCA Logistics, a fast-paced company that really values your skills and hard work.

Main purpose of job:

BCA Logistics (
BCAL) is looking to fill a position for a Fails and Service Coordinator with the primary focus of the role not only to manage the day-to-day activities but to also assist our driver resource out on the road, to ensure that key operational targets and service levels are achieved and maintained.

The role would be office based located at our head office in Birmingham B37

Main Responsibilities:

You will be responsible for the daytoday requirements to achieve Customer SLA
Ability to cover work in the most cost effective secure way to protect customer performance.
Working closely with the drivers to ensure as a team we deliver a 5star service that exceeds customer expectations and meet customer SLA.
Building a successful working relationship with the drivers to facilitate service delivery
To be aware of individual drivers' skills, abilities as well as customer requirements when allocating drivers and covering failed work
Liaise with recruitment to ensure driver coverage is at optimum levels and to discuss recruitment requirements as well as leavers
Taking inbound and making outbound calls to the drivers
Troubleshooting any issues that have may have occurred
Liaise with the Planning Team regarding reallocation of work
Provide accurate and proactive updates to the Customer Service Team
Provide out of hour's emergency cover on a rota basis

Essential Criteria

Confident to communicate with all team members
You will be highly organised and have the ability to multitask
Problem solving skills
Able to quickly establish good working relationships
Must have good interpersonal skills and be reliable
An ability to work alone and as part of a wider team
Ability to understand costs
IT literate with strong understanding of Microsoft Excel and in house derived systems

Working for BCAL you will receive,