Customer Support Agent - Manchester, United Kingdom - SRC Recruitment

SRC Recruitment
SRC Recruitment
Verified Company
Manchester, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Support Agent
Due to exceptional growth, my client is looking for a Customer Support Agent within their team.


As a Customer Support Agent, you will be the first point of contact for customers so you will need to have an excellent phone manner and the ability to communicate well.


Duties Of Customer Support Agent

  • Communicate and collaborate with different departments
  • Investigate, research, and resolve customer issues
  • Handle tough and dissatisfied customers politely and professionally
  • Track and follow up on all customer requests in a timely manner
  • Manage conflicting priorities
  • Provide outstanding and exceptional customer service
  • Must have weekend availability as a Customer Support Agent

Requirements of a Customer Service Agent
The contact centre will be open 24/7 so as a Customer Service Agent you must be prepared to work various shift patterns

  • Must be available to work weekends
  • Must be available to work shift patterns
  • Must have excellent command of written and spoken English
  • Experience within the healthcare industry advantageous

Salary:
£20,000.00-£25,000.00 per year


Schedule:

  • Monday to Friday
  • Night shift
  • Weekend availability

Experience:

- customer service: 1 year (preferred)


Work Location:
In person


Reference ID:
CM/CSA/Man
More jobs from SRC Recruitment
See all jobs of SRC Recruitment