Facilities Account Coordinator - Crewe, United Kingdom - Construction Linx Limited
2 days ago
Description
Job Title:
Facilities Account Co-ordinator
Reports To:
Operations Manager
JOB PURPOSE:
To ensure the customer receives a level of service that represents and exemplifies a feeling of a true and holistic account management which develops stronger relationships for securing additional business.
Provide quotations to the customer using our pre-determined pricing lists where appropriate OR utilising our network through gaining information from the customer, site visits and negotiating with trade allies.
KEY RESPONSIBILITIES:
To nurture your allocated customers to identify and secure future and current business. Frequently educate your customers in terms of the company's full service offerings.
Job Verification
To carry out the Job Verification Process clarifying key data with the customer to gauge parameters of the works and probability.
When necessary use the pre-determined pricing lists and template to advise the customer of a guideline price for works requested.
Utilise our network of trade allies for performing our PQS to provide costs for quotations of small none project works.
Collate all costs into a cost sheet which is then ratified for its accuracy and competitiveness, negotiating better rates where necessary.
Collate the quotation document using templates to complete and send to the customer.
Follow up all quotations with the customers to gain the work in line with the sales to follow up communication and job decision process.
Planning & Work in Progress
Ensure specification has been agreed and recorded on the trade allies' planner.
Support the completion of all Health and Safety paperwork including the risk assessments, method statements and construction phase plans.
Collate the Job Packs for issuing to the trade allies for works required.
Order quantities of materials & plant hire for works.
Liaising and communicating with customer frequently with all relevant paperwork.(certificates, sign off sheets etc)
To ensure we get all trade allies to send all photographs to send onto our customer to confirm completed works.
Account Co-ordination
Attend weekly operational account meetings with the Operations Manager for exception reporting on customer works information and provide ideas, insights and challenge to achieve solutions.
Ongoing feedback and communication to the Facilities Team Leader on trade allies performance for monitoring and updating the trade matrix.
Ensuring works financial paperwork is all in place, PO and sign off documents.
Co-ordinate testimonial videos, photo's and feedback forms.
Periodic visits to customer sites to carry out an account management appraisal as part of our holistic approach.
Following the Complaints Procedure resolve any customer issues as and when required.
KEY SKILLS REQUIRED:
- Possession of strong negotiation skills.
- Robust Problem solving
- Excellent interpersonal skills (written and verbal communications)
- PC literacy to include excellent excel and Microsoft office skills
- Analytical with exceptional organization skills
- Ability to work to deadlines and SLA.
- Basic Health and safety understanding
- Risk and Method Statements. Desirable not essential.
Salary:
£21,000.00-£24,000.00 per year
Benefits:
- Company pension
- Private medical insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Work Location:
One location
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