Administrative Assistant Part Time - Norwich, United Kingdom - Careline365

Careline365

Verified Company

Norwich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

About the Appello Group and Careline 365

Careline365 is an award-winning company who provide a life-saving service across the United Kingdom and the Republic of Ireland, bringing peace of mind to people and their loved ones.

As part of the Appello Group, we are committed to transforming lives through technology enabled care services, blending the expertise in our monitoring centre with the latest digital technology being created by ourselves and our partners.

As the UK's largest telecare monitoring and digital equipment provider, we support over 300,000 vulnerable people in our communities to live safer, happier, and more enriched lives.

Our journey of supporting housing, health and social care dates back to 24th June 1988 when we took our first emergency call from our Head Office in New Milton, Hampshire.

With a team of just five employees, we were pioneers for emergency monitoring within the housing sector. Over the next decade our business grew considerably as did our team.

The Appello Group now consists of many brands, including, Appello and Careline365, all are equally pivotal in our continued growth and commitment to improving the safety and wellbeing of our communities.

Today, we operate from multiple locations across the UK, with offices in Hampshire, Wiltshire, and Norfolk, and a team of remote workers all over the UK.

Position:

Administration Assistant

Hours:

22.5 hours

Shift pattern:
Monday - Friday 3pm - 8pm

Salary:
£12, with up to 6% PRRP Bonus

Location:
Hybrid - Norwich

Start Date :
November 20th 2023

Training :

you must be able to commit to a 2 week training completed during the week Monday - Friday 9am - 5.

30pm,

Benefits/Perks:

Aviva Pension Scheme
Free eye tests
Increasing holiday allowance with each year of service
Paid Duvet Days after a successful probation period
Employee referral bonus
Further education/qualification contributions
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme
Bike to work scheme and cycle storage
Free onsite parking
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Register and complete the online assessments Register Here

***The main responsibilities for this role include:

Conducting internal audits and implement corrective action.
Advise the Administration Team Leader of any developments or issues affecting the performance of the department.
Handle all administration requests and ensuring effective time management to maintain the workflow, completing all allocated tasks in a timely manner.
Collaborating with our Sales and Customer Experience Teams to enhance overall customer satisfaction.
Identify areas of improvement through Quality Assurance and work with the Administration Team Leader to streamline processes.
Record all required details accurately and clearly.

Requirements:

Experience

Essential_
Previous Customer Service & Adminstration Experience
Desirable_
Working in a target driven environment meeting and exceeding personal and team goals

Education & Qualifications

Essential_

A good general standard of secondary education

Desirable_
NVQ level 2/3 in Business Administration
Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.

Skills, General & Special Knowledge

Essential_
Proficient in computer software and technology platforms especially CRM and Microsoft Office.
Highly organised and accurate
Desirable_
Experience with 3rd party payment platform

Personal Attributes

Excellent internal and external emotional intelligence and relationship management skills
Present information clearly, concisely, accurately and in ways which promote understanding
Work towards 'winwin' solutions
Self driven and able raise standards of quality and productivity when required
Resourceful and highly independent
Ability to communicate effectively and influence people
Willingness to learn and develop new skills
Ability to maintain strict confidentiality.

Other information:

This is an exciting time at Careline36- we are a company on the move and now is a perfect time to join our team.

You'll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on