Emergency Department Patient Tracker - Southport, United Kingdom - Southport and Ormskirk Hospital NHS Trust

Southport and Ormskirk Hospital NHS Trust

Verified Company

Southport, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

PLEASE NOTE THIS IS AN ADMINISTRATIVE ROLE

We are looking for someone who has the passion to support our clinical colleagues and patients by providing administrative support in our busy, friendly A&E department.

The overall aim of this post is to offer the highest level of care to our patients by supporting the clinicians to improve the patient experience and flow throughout the department.

This is a permanent post working 37.5hrs per week, working shifts which are 07:00 - 17:30 and 17:00 - 03:30 some weeks will include weekends.

This post will support the coordinator tracking patients across the emergency floor, using the IT clinical system, ensuring timely recording of speciality referrals, patient movements and notification to bed manager of bed requirement.

Southport and Ormskirk Hospital NHS Trust provides healthcare in hospital and the community to 258,000 people across Southport, Formby and West Lancashire.

We have a clear set of values & behaviours which we expect expect all our staff to demonstrate:
Supportive

Caring

Open & Honest

Professional

Efficient

Southport & Ormskirk Emergency Department are seeking to recruit Patient Trackers to support the coordinator in maintaining a safe and effective flow within the department.

We are a small and friendly team who strive to provide the best patient care and experience.

There is currently mandatory mask wearing within the Emergency Department.

Main Responsibilities

Maintain the awareness to all staff in achieving the 4-hour access target for patients attending ED.

Be proactive in identifying and addressing delays in the patient journey.

Provide clear information to the shift leader/shop floor lead regarding delays in the patients journey.

Escalate any patient delays adhering to the Department/Trust escalation policy ensuring all the relevant parties have been informed.

Inform nurse when bed is allocated if there are delays escalate to shift coordinator.

Arrange transfer + / - escort

Liaise with Divisional managers of the day, Pathology, Radiology, Mental Health, PTS and social care to facilitate movement of patients within 4 hours.

Undertake any administration/supporting activity that will shorten a patients time in ED, e.g. transport bloods to the lab, collect pharmacy products, scanning paper records, admitting patients, locating equipment.

Manage all enquiries in person or on the phone in a prompt and professional manner.

Utilise all Trust computer systems efficiently to support departmental flow e.g. Careflow

Follows Trust/departmental policies/procedures. Make any suggestions for improvement to work policies/processing own work area.

Responsible for inputting /maintaining patient data accessing one or more IT system in timely manner

Effort & Environment

Requires sitting at PC for long periods, ability to transfer patients to all areas of the hospital and using the telephone.

Workload can be unpredictable and is managed rather than supervised.

Please see attached Job Description and Person Specification for further details

Advertising date: 6th March 2023

Closing date: 27th March 2023

Shortlisting date: 28th March 2023

Proposed Interview date:

TBC