Customer Service Team Leader - Bristol, United Kingdom - SR2 - Socially Responsible Recruitment
Description
Customer Service Team Leader
AI/ML Computer Vision Technology Business
Up To £35,000 Per Annum
New Bristol Office (By Temple Meads Train Station)
Customer Service Managers in Bristol... cast your eyes here
If the words AI and Computer Vision get you excited keep on reading...
Have you ever been to a car park and ended up walking around 8379 floors just to find the pay machine? Or end up getting all the way to pay and realising you've left your ticket in the carYEP.
That is why I am unbelievably excited to have the opportunity to build up a brand-spanking new Support team, in a shiny new Bristol office, for an innovative and progressive technology start-up business that uses Artificial Intelligence & Computer Vision Technology to help them make parking as seamless and easy as possible for their customers (no more getting lost in the carpark and faffing around with tickets please)
They have worked hard to change the UK's parking landscape and are now supported by HUNDREDS of sites including hospitals, universities, retail parks and stadiums.
"_So where do I come into this?",_ I hear you say (Telepathically)
Here's what you'll be doing as a Customer Service Team Leader:
- You will be the ultimate leader of the party (11 wonderful Technical Support Agents) motivate and coach them, drive operational excellence and improve customer service processes.
- You'll need to manage customer escalations and issues and always follow best practices.
- The team will be brand new, so this is such an exciting opportunity to start from the very beginning and watch as the company grows, like a proud parent
- 35 years experience in a Team leader/Manager role. Preferably in a fastpaced contact centre
- Passion and selfmotivation Proactive, with the ability to anticipate and solve issues.
- Confidence to identify and suggest improvements to improve our service.
- Ability to nurture and inspire employees to achieve their potential.
- Outstanding communication skills, with the ability to escalate or deescalate situations accordingly.
- Desire to grow and develop with the business.
- Able to work without direct supervision.
BENEFITS:
- Salary Up to £35,000 per annum
- 37.5 hours Monday-Friday (some oncall work may be required on a rota basis)
- Location
- Bristol, BS1 6QA, right near the train station and there's free parking.
- 27 days holiday, plus bank holidays
- Sick pay (depending on the length of service)
- Company pension
- Career development support
- Great, supportive work environment with socials
Job Types:
Full-time, Permanent
Salary:
£30,000.00-£35,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- Onsite parking
- Paid volunteer time
- Private dental insurance
- Private medical insurance
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Bristol: reliably commute or plan to relocate before starting work (required)
Experience:
- Management: 3 years (required)
Work Location:
In person
Application deadline: 16/06/2023
Reference ID:
CSM/090623/JH
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