De&s IT Service Analyst - Bristol, United Kingdom - Reed Talent Solutions

Reed Talent Solutions
Reed Talent Solutions
Verified Company
Bristol, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Job description


As part of the Information Management & IT function, your impact will be felt across the organisation, helping to embed new technology and tools, automate processes and improve data management.

We'll support you to innovate, as you bring positive changeand fresh ideas to the team. Don't settle for the status quo. Improve on what's gone before - and drive for what's next.


We are currently recruiting for an IT Service Analyst to join our forward thinking and progressive team based in Abbey Wood, Bristol.

This opportunity is a fantastic chance to form an integral part of our IM&IT (Information Management & Information Technology)function.?

Some of the Information Assurance roles for this campaign may fall within the following different areas:

  • Data and Systems is a new organisation within the Commercial Transformation and Strategy directorate, setting and delivering the systems and data strategy for the Commercial Function, ensuring it is aligned to Defence and wider Government requirements. Thisteam is where the Warminster post is based. The Data and Systems team develop, embed, maintain?and?improve?the key?commercial processes, data?and?systems?required to enable the Commercial?Function and drive a culture of "adopt not adapt", increasing the easeof doing business and enabling data-driven decision?making across the Function. This is an opportunity to work together across our community of commercial teams and wider stakeholders, through our Better Together behaviours, ensuring we deliver our vision"to lead a connected, talented and inclusive community" that continuously uplifts capability to deliver outstanding value for Defence.


We offer outstanding training and development opportunities, defined progression routes, and a host of other benefits including our 'Smarter Working' policy, which means that you'll be able to enjoy a high degree of flexible working whilst also having theopportunity to work closely with key stakeholders onsite.

Please note, due to the nature of work, this post requires SC (Security Clearance). Also, some attendance to the stated sites may be required for this position.?

About the role
In this role, you will have the opportunity to:

  • Assess, analyse and document future change initiatives that will impact or be additional to the current Service portfolio, escalate where appropriate.
  • Support relationship management with Key Stakeholders for live services.
  • Support service compliance of all IT and service (assets) in line with business and regulatory requirements.
Person specification

  • Service management experience or knowledge within the ITIL framework in an organisation.
It would also be great if you can demonstrate any of the following?desirable?criteria:

  • An ITIL qualification or willingness to successfully complete ITL within the first 12 months.
  • Any Mechanical Engineering or Systems Engineering qualification or relevant experience
In addition to the responsibilities above, the following?technical competences and behaviours?will be assessed at interview:

  • Service Delivery and Operations
  • Supervised Practitioner
  • Change and Transformation
  • Supervised Practitioner
  • Managing a quality service
  • CSBC
  • Communicating and influencing
  • CSBC
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