Account Specialist - London, United Kingdom - eFinancialCareers

eFinancialCareers

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Description

Account Specialist, Global Account Management

The Account Specialist in Global Account Management will provide first level support to CME Group's customers, vendors and the Global Account Management team.

In this role the Specialist works regularly with internal cross-functional teams and clients to deliveron business, technology and operations-related objectives

Principal Accountabilities:

Provide 1st level support for all Globex and market data inquiries.
Support the Global Account Mgmt team in processing any Globex or market data requests.
Identify enhancement requests and assist with troubleshooting, testing and training for CME Group's internal and clientfacing tools.
Liaise with finance and accounting to help solve any customer invoice disputes.
Manage customer onboarding and account maintenance for CME Group's market data, access administration, risk management and certification tools.
Support the implementation and expansion of Service Cloud and related workflow management tools.
Develop operational processes and internal documentation related to the Global Account Management team's Globex and Data Account Management responsibilities.
Review operational responsibilities to analyze and provide suggestions to management on ways to increase operational efficiencies related to customer onboarding and account management.
Assist in adhoc projects, data analysis and data cleanup.

Skills & Software Requirements:

Proficient in Microsoft Word, Excel and Powerpoint
Experience with Salesforce and Service Cloud preferred
13 years' experience within the financial services industry or in a client service or account management role
Ability to perform with quality and attention to detail.
Highly responsive and clientorientated with strong commitment to client service.

CME Group:
Where Futures Are Made