Benefits Assistant - Edinburgh, United Kingdom - Link Group Limited

Link Group Limited
Link Group Limited
Verified Company
Edinburgh, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Benefits Assistant
This post will be based at Link's Edinburgh office. Link are currently piloting a hybrid working model and so there may be opportunities for home working.


The Role
At Link, people are at the heart of everything we do.

Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.


As part of a multi-skilled team, the postholder will contribute to the provision of a high-quality benefits advice service to our tenants.

The focus of the post will be to maximise income and reduce rent arrears.


The Benefits Assistant will work closely with the Welfare Rights Officers and Housing Officers to ensure referrals are managed and progressed appropriately.

The post holder will work in collaboration with housing and money advice staff to provide tenants with budgeting support to minimise rent arrears and maximise rent collection.

This role involves assisting tenants who are digitally challenged to manage their benefit and other claims. The Benefits Assistant will provide advice to tenants on UC and related legacy benefits e.g. HB, IS, ESA, JSA, Tax Credits by telephone and in their homes.

The postholder will be based in Edinburgh.

A significant proportion of work is required out-with the office environment, therefore the postholder must hold a current driver licence and have their own transport during business hours.


About You
As Benefits Assistant, you will have National 5 in English and Maths (or equivalent).

You will have knowledge of the Social Security benefits system and Welfare Law and will have extensive experience of using a range of I.T systems including MS Office, Housing Management Systems and Databases.

This role requires knowledge of and a commitment to excellent customer care and equal opportunities. The successful postholder will have excellent organisational and time management skills.

Experience of working in fast paced administrative role dealing with a range of duties and customers is essential to this role.

As Benefits Assistant, you will have the ability to work as part of a close-knit team. This role requires strong communication skills, both oral and written and good negotiation, mediation and listening skills.

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development.

You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link' s values; Responsibility, Empathy, Social Impact, Participate, Equality, Challenge and Transparency.

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