Customer Experience Manager - Manchester, United Kingdom - First Achieve Ltd

First Achieve Ltd

Verified Company

Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Role:
Customer experience manager

Hybrid:
Manchester City Centre, 2 days a week

Salary:
£40k

How should you interact with a customer? What is the best form of communication? What is the best way to run a department focused on the Voice of the customer?

This e-commerce business is building a new department putting Voice of Customer at the forefront of how they communicate.

You will be tasked with delivering answers to these questions and building a successful department including hiring and shaping the culture needed.

Having recently restructured all departments across the organisation they have already identified areas they need to develop to keep in front of their competitors.

The benefit of you taking this position is you will gain experience in taking a department from the start to fully operational and beyond giving you a good opportunity for the future.

What you need:
Experience in customer communication (VOC) or running customer service functions. Management experience.