Customer Service Administrator - Basingstoke, United Kingdom - Finda Recruitment

Finda Recruitment

Verified Company

Basingstoke, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Introduction

Patch Administrator - Valleyserve Ltd - Basingstoke, Hampshire

£22,027 per annum

Full time, permanent position

Salary:
£10.58 per hour x 40hrs a week

Monday to Friday 09:00 - 18:00

Are you an experienced call handler with excellent Customer Services skills?_
Are you flexible, adaptable and a natural team player?_

If so, Dyno are recruiting for a new
Patch Administrator on f
ull time, permanent basis.

You will be a vital part of the team ensuring all jobs are completed within specified timeframes while providing excellent customer service.

You will liaise with customers to rebook scheduled visits for Plumbers. Trouble shoot any matters that require you to. Confirm appointments and keep customers informed of any delays. There will also be an element of ad-hoc administrational duties. You will be calm under pressure and take ownership of the customer experience.

The Role

Your main function will centre on communication with our customers throughout the day to ensure outstanding customer service; You will be primary tasked with rebooking scheduled visits for the plumbers, trouble shooting and keeping accurate records to ensure all jobs are completed within the specified time frame.

About us
Valleyserve Ltd is the leading reactive plumbing supplier to various clients in the Solent and Thames valley region. Our specialty is reactive plumbing services within the emergency insurance market.

Our ethos is to be a great place to work by engaging our people, help develop their skills, support their wellbeing, and build an inclusive workplace that values everyone.

Dyno Plumbing is part of the British Gas network and is a plumbing, drainage and heating business made up of over 68 franchise businesses in the UK.

Having over 50 years' experience, Dyno is currently the UK's largest plumbing force with over a thousand skilled engineers and local support teams all over the country.

Key skills and responsibilities:

Excellent customer service skills
Data entry/good keyboard skills
Be flexible, adaptable and a natural team player
Have call centre or telephone experience and be comfortable handling a variety of calls
Planned and organised
Good attention to detail
Ability to stay calm under pressure
Good problem solver

Benefits

Pension scheme.
Generous British Gas Product Discounts including Home Care & Hive
Access to Employee Wellbeing Programs
My Care & Unmind
Full Company induction + Ongoing training & development

INDHP
Package Description

Patch Administrator - Valleyserve Ltd - Basingstoke, Hampshire

£22,027 per annum

Full time, permanent position

Salary:
£10.58 per hour x 40hrs a week
**Monday to Friday 09:00 - 18:00