Client Support - London, United Kingdom - Project Recruit

Project Recruit

Verified Company

London, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Client Support - Fixed Income (Structured Products)

Our client, a global organisation and leader in the finance and technology sector, is seeking a highly motivated individual who possesses a unique combination of business insight and technical aptitude, as well as passion for providing exceptional clientservice to join the team on a 12-month temporary contract with an immediate start date.

This is a fast-paced environment and ability to work under pressure and in a frequently changing environment is a must.

An ideal applicant must also be confident to engage and build relationships with various stakeholders, possess strong data managementskills, and have a collaborative approach and exceptional relationship building and communication skills.

Key Responsibilities:

Maintain, improve, and deliver accurate, highquality information for the company's internal system.
Assist the company's worldrenowned client support help desk with escalated client inquiries, and up skill their clients through training and client calls.
Prioritise and manage multiple tasks related to maintaining and providing data.
Ensure consistency, quality and timely product delivery while providing excellent service to internal and external customers.

Key Requirements:

Educational Background in STEM fields or Finance or experience in a similar role.
Proficiency in Microsoft Excel and other Microsoft office tools.
A basic understanding of structured products, understanding of how they work from inception to maturity.
Excellent written and verbal communication skills, particularly for client management.
Strong attention to detail and high degree of proven decisionmaking and problemsolving skills
Ability to work under pressure and in a frequently changing environment.
Availability to start work immediately.
Passion for financial markets and knowledge / experience in Structured Products is preferred.
Experience in dealing with databases, XML schemas, json files is preferred but not a must
Experience training and mentoring others.