Lead Contract Support - South Yorkshire, United Kingdom - Eden Brown

Eden Brown
Eden Brown
Verified Company
South Yorkshire, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Lead Contract Support

Rotherham

Salary up to £35K
Resourcing Group have an exciting new opportunity to join the world's leading commercial FM, Property & real estate company on one of their most prestigious contracts


Job Purpose:

Understand, anticipate, and deliver customer (internal and external) needs while building effective relationships.

Positively respond to both our internal and external customers through effective communication and personal accessibility, while optimising contract performance.

Understand procedures and processes and operate them to the required standard encouraging best practice. Able to understand and influence the Contract profit report. Provide knowledge and understanding to coach and support others with less experience.


Examples are:
Performing Dynamics Processes such as raising PO, Billing, and Posting Invoices etc.

Maintaining contract KPI spreadsheet & analysis and overall BU KPIs (WIP/DEBT/OPO).

Raising proper process paperwork and documentations, governing this across the portfolio.

Ensuring that housekeeping in dynamics is kept to high standards through contract support.

Ensuring and driving uniformed contract information across the portfolio

Adhoc review i.e., PO audit, WIP aging reviews, P&L.

Ensuring Business Unit Review information is accurate.

Ensuring that M&E SLAs are met for P1-P4, timely job closure, effective communication on concept etc.

Achieve results within quality, time, people, and budgetary restraints.

Ability to actively drive improvement. Perform with an understanding of business requirements and changes and ensuring continuous improvement. Championing the M&E systems.

Build a team, ensuring whole team is effectively utilised. Lead the team performance through motivation and winning commitment from them. Actively participate in a diverse and effective team.

Convey messages and ideas clearly and openly. Involve people and influence decisions. Report internally and externally. Give and receive constructive feedback successfully

***
ACCOUNTABILITIES
Reporting to the Client Operational Performance Manager.

Accountability to the Client functional heads, as appropriate.

Line management responsibility for the Helpdesk team and indirectly for contract support


SKILLS, KNOWLEGDE, EXPERIENCE
Good interpersonal skills

Experience in team management & development

Experience of a customer-facing role using operating systems such as Dynamics AX or Concept software.

Some financial / accounting experience would be an advantage.

***
ATPTITUDES
Must demonstrate a strong sense of customer focus.

Excellent verbal and good basic standard of written, communication skills.

Self-motivated and systematic.

Results/ task orientated, attention to detail and accuracy.

Excellent time management and organisational skills.

Commitment to continuous improvement.

Ability to work as part of a team, as well as independently.


CHARACTER
Committed to customer service delivery.

Reliable and committed.

Confidential and discrete approach.

Calm manner, able to work under pressure and with changing demands and priorities.

Smart appearance.


CIRCUMSTANCES


Incumbents will be flexible to work outside core office hours from time to time to support operational delivery and participate in training and business review.

Occasional overnight stays may be needed.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer.
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