Rail Operator 2 Gpr - Feltham, United Kingdom - FirstGroup

FirstGroup

Verified Company

Feltham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Please note if successful at the screening stage you will be invited to attend an assessment at Southampton. Please note further details regarding travel arrangements will be provided nearer the time.

Who are you?
You are organised and efficient and able to cope with repetitive tasks under pressure at times.

You love people, you are a great communicator and can talk to anyone and are passionate about doing the right thing - nothing is too much trouble.

You provide the most up to date travel information for your
customers
with
your ability to use technology.

You must be alert and flexible in your approach to tasks and the day, or night, ahead and you have the confidence
to make regular live announcements at
your
station.

Main things you'll deliver

You will be responsible for the safety of thousands of customers every day by making sure your station is always operated professionally.

You'll keep customers updated about their journeys by making announcements and in your face-to-face interactions and importantly bring your own personality along to make it a truly personal experience for our customers.

You'll work with train staff and other colleagues to do all you can to make sure trains leave your station safely on time, liaising with station and control colleagues as needed to ensure things go smoothly.

As your experience grows, you will become the font of all knowledge about not only the customer's SWR journey, but about key destinations, attractions, and London transport.

You will need to be flexible in your approach and not afraid to get stuck in with a variety of tasks as you are responsible for your station and making sure it meets the quality and safety standards our customers expect.

Whether this be checking everything is working and safe, to clearing up rubbish, or providing a helping hand to a customer, you are the face of SWR and can make a difference to someone's day.

Working hours

Our customers need us all day, every day (except Christmas day) and as part of the stations team, you'll need to able to work shifts at all times of the day and on every day of the week.

On average you will work 37 hours a week and be part of a team covering a roster that repeats every 12 weeks.

Early turns have start times ranging between 05:15 and 07:00.
Late turns have start times ranging between 11:45 and 14:30 and ending latest 23:30
Night turns have start times ranging between 18:45 and 22:45 ending between 06:00 and 08:00

May be required to work at any location within the Metro Region so a car will be essential in being able to get to a majority of the shifts.

Other important information**Please Note: For new entrants to South Western Railway, training for this position will be up to 4 weeks on a full-time basis, without exception. Please ensure you are able to commit to this before applying. Applicants who require a visa, must have
at least 6 months remaining
at the time of their appointment.

At SWR we believe our people are our greatest asset.

We are committed to establishing a sense of inclusion for all and to value each person for the unique contribution they bring.

Ref:022579

Company:
South Western Railway

Website Skillset:
Customer Service

Contract Type:
Permanent - Full Time

Contracted Hours:37

Location:
Feltham, Various Locations

Salary:
£21,112 per annum plus £2,122 regional allowance

Closing Date:14 July 2023