No more applications are being accepted for this job

Part Time Customer Success Agent/claims Handler - London, United Kingdom - PH Home Emergency

PH Home Emergency

Verified Company

London, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Hybrid Role - Part Time Customer Success Agent/Claim Handler

PlusHeat are recruiting for a motivated, positive and energetic Customer Success Agent/Claims Handler to join our diverse team at our brand-new Putney HQ.

We are a young and vibrant start-up in the home services space offering home care subscriptions with the goal of bringing the industry into the 21st century, developing cutting-edge tech and our commitment to exceptional customer service to improve the customer experience.

Having just closed our first round of funding, it's the ideal time to join a growing company on an exciting journey as we expand throughout the UK & NI.

By our very nature as a high-growth start-up, we can promise the opportunity to try new things, build on current experience and progress as new departments and roles are created internally.

PlusHeat is a fast-paced environment with different tasks and objectives to achieve every day.

We're looking for someone who is confident dealing with people, diffusing situations and using their initiative to provide solutions when issues arise, always giving amazing customer service.

The role is a hybrid role whereby you would be responsible for assisting both the claims team and Customer Success team where necessary.

Customer Success Agent

Day-to-day duties to expect:

Accepting/rejecting new maintenance requests.
Providing status updates to customers.
Dealing with customer complaints.
Following up overdue invoices and customer feedback.
General administration tasks.

Claims Handler

As a Claims Handler, you'll be involved in seeing through a job request from the start through to the end.

This will include organising for the appropriate tradespeople to attend to the job requests and following up on the engineer's attendance to ensure that the issue is resolved as soon as possible.

What your day to day would involve:

Booking in jobs with the suitable tradesperson dependent on the type of issue.
Chasing job reports/ and quotes following on from the engineer's visit.
Approving/or rejecting quotes in adherence to our terms and conditions.
Booking in remedial visits (follow up appointments) if the engineer reports that further works are required after his initial visit.
Collecting Feedback: Post the issue being resolved calling the customer to find out how they found the service and closing the job in receipt of confirmation that the issue has been resolved from the customer.

Other responsibilities:

Building rapport with engineers/customers
Recruiting an engineer in the event that an engineer is not available to attend a job in a specific postcode.
Up selling alternative solutions to customers.
Positively contribute to the business's online reputation by receiving review

Pay:
_£12 an hour_

Schedule
Hours: 4 days a week (22 hours)

2 days a week (Monday/Tuesday) 4hour shift (812, 91, flexible on the days that the 4hour shifts are worked.
Saturday and Sunday (14 hours) 7hour shift (9am to 5pm) weekend shifts required (must be able to cover the weekends)

Benefits:

Gym membership, social team events

Supplemental pay:
commission pay.

Contract type: 6 months temporary contract.

Job Types:
Part-time, Temporary contract

Salary:
£12.00 per hour

Benefits: